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Michael M

They ordered medical product from our company in mid February for $147. We are still unpaid four months later. All they do is give us a run-around. Are they not paying their other bills. Are they in financial distress? The administrator doesn't have voice mail. We sell to other facilities in the area that pay just fine. I recommend anyone with a facility member to place in a care facility to chose a different one.

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Kay Grand

I'm very sad at the care this facility provides. The nurses don't seem to be use to family members asking questions or making requests. Too many times our family member was neglected by not having his bandages, clothes or bedding changed. They forgot to brush his teeth and he developed bed sores and a bad eye infection. The nurses roll their eyes when we ask for assistance and the case worker, Linda, is unprofessional; she verbally attacked us. Please find another facility.

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Olivia Sanders

This is an absolutely wonderful facility. They take care of their patients and the family. They updated us on the condition of our family member on a regular basis. Those involved in treatment (nurse, physical therapist, social services coordinator) met with us in a contactless setting and answered our questions. When we were dealing with insurance issues they stepped in to provide guidance. The staff was patient in helping us understand areas where we were questioning coverage decisions. They assisted us in finding a good board and care upon release. Then, when most facilities would end the relationship, they followed up to coordinate getting a hospital bed, physicial therapy and physician-nurse on-site visits. You can not go wrong with this hospital.

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Jessica Ferrel

My father was sent there to recover. At first everyone seemed nice, but I guess it was only when we would visit. Just today, my father decided to speak up and told us that one of the nurses will push him and mistreated him when it came to changing him. Most of the clothes we took were not returned. Supervisor stated it was just a misunderstanding. Covering up for her nurse. I would never recommend this place. I’m disappointed of how the nurses treat patients.

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Un-sook Kim

This facility has changed since the previous administrator Sammy left and new Administrative Director took over...we now hear "policy" "regulations" "administrative decision" "we are not asking but informing the decision" etc. ... these are the words that we hear often. I had both of my in-laws lived in this facility for a long time who passed away years ago, now my Mom has been admitted and it's been over 3 years and close to 4 years. This facility is now focusing on the external things but all the important core values have been stripped away from administrative staff's priority lists. All of them looks very friendly with fake smile on their face but they are not ready to hear or discuss. I say fake because what ever discussed or talked about turns out to be the opposite results or no followps at all. I can see the frustrations from everyone including nursing staffs, families whose been around years and even administrative staff themselves because they do not possesses the quality to administer such organization. The marketing materials(video recordings) posted on this home page is not true anymore. The Korean meals are unacceptable. Daily worship services have been removed because they feel it is unfair for people who is not religious. They decided to put up the divider in the middle of already small and crowded room during meal time to divide patients into two separate groups for human dignity (feeding group vs. non-feeding group). New admin director Chris said that they want this facility to be a home for the patients not the place where people are waiting to die. But they do not respect patients and families, meeting notices are given the same day and it is not to discuss but to inform the decision. Patients belongings are constantly lost and disappears forever. They promise that they will find them but no followups about the status and what they are going to do about. The lists go on and on... I clearly see the discrimination in making decisions for arranging, relocating, moving around patients. Some of the patients have been moved around countless times, some never have been. Every time when patients are relocated, family members are frustrated, bad for all patients specially for Alzheimer patients, patients clothigs need to be relabeled, etc. I understand that there could be a situation that we all need to cooperate but not the kinds that I am experiencing lately.... This place used to be a home-like happy facility that family members take of each other' parents but not anymore...it has completed changed. My mom is bed bound and need to be repositioned every two hours...often times I have to call asking for help which will take another 30 min until the requested help to be provided. I DO NOT recommend this place.