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Nazia Hasan

My father has been at Shields skilled nursing for 2 months now. We were referred from Kaiser hospital and apprehensive given the mixed reviews. However, its been such an underrated gem and we’ve been very pleased with the experience overall. Cons- There's no question the facility is run down and it's not the greatest neighborhood to visit regularly. The PT/OT is somewhat limited to just putting the patient on a bike and doing minimal therapy especially when a patient needs a lot of cuing. Lack of rehab staff is likely the issue. Many pros- The nursing staff are friendly, attentive, compassionate, and as responsive as they can be with the nurse/patient ratios. We’ve also been incredibly impressed with the social worker, Aaron who’s been extremely communicative and patient in guiding us through this very complex and stressful time. The food is not gourmet but overall well balanced with fresh ingredients and well portioned. Overall, we feel incredibly grateful that our father is being treated with the respect, kindness, and attention he needs and deserves during his recovery.

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N Sackdavong

I want to let all of the staff know how appreciate I was for your kindness and hospitality!! After being there on the side of my father’s bed for 4 hours I was relieved knowing that he is in good hands. And the place is very clean 🙏🙏🙏 Thank you very much for taking good care of him for us 🥰

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Cathy Jamieson

This facility is not in a great neighborhood, and the building itself looks pretty run down. But if you look beyond the exterior, they’ve got some of the important things down. To start, the facility is very clean. I witnessed a worker clean a rolling cart from top to bottom - he literally cleaned the wheels. Most importantly, the staff here is lovely. Practically every person we encountered was attentive, helpful, and a human. There are always pros and cons to a place like this, so here are a few more specifics: The food is not the best. Repetitive and a bit dull. That said, during the week when the main cook was there, the veggies were fresh and delicious. Speaking of delicious, you should check out the Tacos las Palmas food truck around the block. Not related to Shields, but quite a local gem. I’m surprised we didn’t catch Covid during our stay. I can’t expect the residents to stay masked up at all times, but some of the staff are a bit sloppy with masking as well. Some wear it under their nose and some pull it down to talk. I can see how an illness would spread very quickly once introduced. The security of the place seems good, and although the neighborhood isn’t nice I felt safe going to my car every night. Parking is terrible! The tiny lot is mostly reserved for staff - which I do not object to. But it can be tough to find parallel parking on the neighborhood streets. There is no HIPAA in a facility like this one. With two people to a room and some hard of hearing, doctor visits, physical therapy, and medical conversations are not private. The onsite doctor made no attempt to conduct visits in private, and I’m not sure it would have been possible if she tried. While we had a good stay here overall, there were a couple of notable issues. The staff naturally has to abide by all doctor instructions on a patient’s chart. Knowing that, I would have appreciated if the onsite doctor was better about updating that chart. For example, the staff would wake up the patient to give her melatonin to induce sleep. Several times this resulted in her being unable to get back to sleep. We repeatedly requested that the notes for this medicine get updated, but it took days. Once the doctor leaves for the evening or weekend, she is gone and cannot be reached. That seems inappropriate. This happened with several medications. Do not expect a schedule if you stay here. You will not know when a physical or occupational therapy session will occur, or when the doctor might pop in for a visit. You really can’t do any planning or set expectations. You just have to wait and go with the flow. The staff can be slow responding to the call button, resulting in patients sitting in their own waste. I don’t necessarily blame Shields for this, as the staff is in high demand. I never saw anyone lazing around or ignoring patients - everyone was working hard. They just can’t keep up. But when they do come, the staff is really great. Everyone is very respectful of the patients and treats them with kindness when cleaning or bathing them. This makes a huge difference for patients who are forced to give up their dignity due to injury or illness. I especially want to call out people like Muhammed, the nurse Maria, the nurse Tenzen, Marlett, and Olga. They were delightful and helpful and there are many more. The people are the most valuable asset Shields has. They made all the difference during our stay. We did have one unpleasant incident where staff tried to move the patient without consent or conversation. It was a scary moment for the patient. On the positive side, the administrator was responsive, professional, and empathetic when we brought the matter to his attention. I suspect he is the reason the facility is so well run. Overall, I would recommend this place. Provided the current management and staff are in place, Shields is a good choice for recuperation.

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Rachael Williamson

I am currently a resident and will be for the next fee weeks. So the building is a little beat up, but clean . The food is nasty, I'm not going to lie. The reason I give them 4 stars is the staff. Everyone I have encountered is attentative and caring and full of personality. All staff including laundry, activities, housekeeping, physical therapy and nursing staff. I can be a little much, and they are cool rollin with it. Luv em'

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Eliz May B Griffintwo

I recently went to here to visit my neighbor. I was really surprised when I walked in. The lady at the front desk was really pleasant. This facility had no stinky odor. It had a nice clean smell. The place and rooms were clean. Great Job Staff. A++++