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Timothy Gonzalez

I've been here at the Arlington Gardens Care center since October 19th 2025 when I first got here there was a couple quirks but they got worked out I give it a five star rating because the overall care they provide is good. Nurses are friendly; and the physical and occupational therapy worked hard in trying to get me to walk again, however they could only do so much.The administrative employees are awesome in trying to help in anyway they can to handle situations as they arise in very a professional and caring way. I'm still a current resident here at Arlington Gardens Care center. Resident Timothy Barber Timothy Barber

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Chantelle

We have had a very positive experience with this facility during a challenging time for our family. The leadership and staff have been receptive to feedback, open to communication, and genuinely willing to work with us to ensure my mom receives the care she needs. When concerns have been raised, they have been addressed thoughtfully and professionally, and we’ve seen real follow-through rather than defensiveness. The team has shown flexibility, compassion, and a willingness to go above and beyond to support my mom’s safety, comfort, and medical needs. It makes a significant difference to have a facility that views family members as partners in care. We are grateful for the staff’s efforts, responsiveness, and continued commitment to doing what’s best for their residents.

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Karline Quillman

I never imagined I would have to write something like this, but what my father went through at this facility still haunts both of us. I’m sharing this because no family should ever have to experience the pain, fear, and frustration we went through. Food & Care: I would take him food because the food was awful—breakfast was the only meal he could tolerate at times, while lunch and dinner were sometimes so bad he could barely eat. Yes, the facility is clean, and a few staff members were genuinely kind, but the overall lack of care overshadowed everything. My Father’s Suffering: My dad was a fall risk, yet staff often took their time coming to help him to the restroom. Because of these delays, he developed seven UTIs. Seven. Eventually they put in a catheter, but even then he wasn’t safe. One day, they drained 1,500 mL of urine from him, and two days later, another 1,500 mL. Knowing he had been holding that much—suffering silently—still breaks my heart. Then his catheter clogged. He was in terrible pain, crying, saying he felt like he was going to vomit. And the nurse on duty told him there was “nothing they could do” until morning. Hearing that from him, hearing the fear in his voice, made me sick. When I spoke to his doctor, I was told he should have been taken to the hospital immediately. That level of neglect is unforgivable. He would push the call button and wait over an hour, terrified and uncomfortable, until he finally called me so I could call the facility and beg someone to check on him. His roommate even fell out of bed because the rails weren’t properly secured. Every day felt like a new crisis. Administration & Communication: I reached out to everyone—administrators, case workers, nurses—and it felt like shouting into a void. Nothing changed. Some staff truly cared. But others didn’t seem to care at all. One social worker sat in her ice-cold office while patients and nurses suffered in miserable summer heat. It felt like compassion was optional. The Feeling of Being Trapped: My dad was there from May through June. He was ready to go home long before they released him. Even the head nurse asked why he was still there. I honestly believe they were keeping him until the 100 days insurance pays for. That thought makes me sick to my stomach. I reported the facility, and although they confirmed violations, they wouldn’t tell me what they were. It felt like they were protecting the facility instead of the patients. The Aftermath: My dad came home with trauma, and nightmares. He told me that if he ever had to go to another care facility again, he simply wouldn’t. No one should ever be made to feel that way. My Plea to Other Families: I don’t understand how this place has 3 stars. I wouldn’t wish this experience on my worst enemy. If you love your family member, please—please—look somewhere else. I feel genuinely heartsick for the residents still there

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Chris Mershon

Finding Ms. Magana by chance at our hospital was the best thing that could have happened for my mom. Mom got sick, had stopped eating completely, and was barely able to get out of bed. The hospital was going to discharge her with in-home nurse visits only and no therapy. Fortunately, I ran into Ms. Magana (Liz) in the lobby and we ended up talking about my mom's situation. She had a brochure for Arlington Gardens and told me about the facility. She was able to walk me through the process of getting Mom transferred and admitted and now Mom is getting the care she needs! The facility is clean, well-kept, and professionally run. They offer all of the services that we'll need to get mom back on her feet and fully enjoying and participating in her life again. Mom is already starting to improve and I'm so very grateful that we were able to find someone and somewhere that is turning her situation around. Thank you Liz, you're a godsend!!

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Elizabeth

My 87 yr old mother had fallen and fractured her femur. We were lucky to get her admitted to Arlington Gardens Rehab. Everyone, from housekeeping to nursing staff and from kitchen to the office staff take really good care of mom and always greet us with a smile. Physical therapists are wonderful and encourage her to push herself. The facilities are spacious and clean. I wasn’t looking forward to this part of mom’s recovery so was pleasantly surprised when I experienced a rehab/nursing facility that I feel confident she would be well taken care of. Thank you