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Nu Diep

After I know about Del Mar convalescent hospital from a friend,I went to visit immediately, Ivy Wu ,the director of admission, took me on a tour of this facility ,patiently and carefully answered all my questions。Afterward, I immediately planned to transfer my husband out of Royal Garden, I contacted marketing director Vivien Hsu who helped me connect Jessica ,the manager of Royal Garden , but they kept making excuses to delay my husband transfer 。Thanks to Vivien intervention ,finally transfer successfully 。 My husband arrived Del Mar hospital on 1 / 22 at 1pm, first day at this facility was a great experience , it is clean and bright, every staff was dedicated to their job ,and their responsible attitude towards each patient was truly touching , feeding patients was particularly impressive , make you feel like your are in a big family 。 I am grateful for vivien’s help , let my husband getting the best care。

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Ningyu C

Transitioning your loved one to a SNF for the first time can be an emotional rollercoaster. Everyone here made the experience so much easier and I felt reassured that my grandma will be in good hands. Jie and the nursing staff are professional and have ingenuity in caring for my grandma, who can be difficult at times. I have so much gratitude for their patience. During my grandma's second admission, they quickly adapted their approach based on what they already knew about her. It was clear they remembered her needs and personality and seamlessly resumed her care. Additionally, on the administration side, Vivian, Harry, and Ivy are all super responsive and thorough in answering my millions of questions. I appreciate everyone's support for my family and highly recommend Del Mar.

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Angela Tan

I knew Del Mar was the SNF to go when I had to start considering it for my mom. She was going to be transferred there from Garfield Hospital and I needed to start getting things ready for the change. I got connected with Vivien immediately and she was able to answer my million questions on the spot and was really reassuring throughout the whole process (and more!). I quickly stopped by the facility for a tour with Ivy and felt really good about the decision. Facility was clean, brightly lit, and very well staffed. My mom was admitted mid June and the team took exceptional care of her. She has a long list of complicated issues, but Jie (Director of Nursing) reassured me she's had patients before with similar conditions. Everyone there is extremely kind and patient with her, making it really easy for her to trust them. They were quick to identify issues and would always call me when they felt she needed to be sent into the hospital. I can't say enough great things about the care team, especially the ones that constantly have my mom - Ping, Aydee, Selina, TB, Mayra. There are SO many others here that have contributed to her care and we're all so thankful for them.

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theresa nguyen

My mother was stayed at Delmar Convalescent facility from 8/6/2024 to 9/4/2024. In less than a month, my mother got Covid from the facility, sustained a fall that result in broken her right hip and public bone. They transferred my mother to nearby hospital- Garfield Medical Center. This hospital doesn't have Orthopedic department at all. Here are the reasons for my rating: 1. Infection control: very poor. Everyone entered the facility must do Covid test and record temperature. However, they had an Covid outbreak mid August, and # of infected staff & residents kept increasing. Delmar did not move Covid positive resident to different room to protect other residents on the same room (there were 4 in 1 room ). No isolation sign was posted to alert visitors or residents on my mother's room. I saw the staffs gowned up when took care of my mother's roommates. Soon after, my mother was positive. When I asked staff if my mother needed to move to different room, they said " no, they all had it". 2. Night shift staff didn't check the residents as they were supposed to. I found my mother's diaper was soaked and fell apart to small pieces as it was soaking wet for many hours. My mother had a few severe diaper rashes from the night shift. My mother fell during the night also. Delmar refused to take my mother back for rehab after orthopedic surgery from Keck. The facility was cleaned. They waxed the floor daily. Rehab team was great. I have no complaint about the staff on the day shift. Their customer service was good during the day shift.

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Sharon Heng

My grandmother has stayed at Del Mar Convalescent Hospital twice now, once in 2016 and again in the last few months. And both times, we’re just so happy with the exceptional care she received. The facility was overall well-maintained and clean. The staff was excellent! Friendly and caring. Shoutout to Vivian, who was always so helpful. The PT team was also great, very receptive to feedback and coming up with new treatment plans.