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Sky Marchand

I stayed at Cedarwood Post Acute for two months this summer for rehabilitation after undergoing brain surgery. The rooms are small and barely have enough room for patients’ wheelchairs. Bathrooms are shared in between 2 rooms, often with mixed gender use. One shower room is available for all 50 patients. Most of the rooms are freezing cold or hot. Cigarette smoke frequently blew in my window. I had a small but deep wound on my arm. A wound nurse recommended redressing every 2 days but it got very little attention. It did not get infected. That said, I believe I got an ear infection due to lack of changing pillow cases the first 4 weeks, despite a promise of changing all linens at least once a week. Most CNAs left me up in my wheelchair hours longer than I felt comfortable. Most AM and PM CNAs told me they had 10-15 patients most days. Often when I would pull the call light, they would take forever to come in (30-60 minutes+). One CNA in particular switched pitchers and I only knew because my neighbor had been drinking juice and my fresh water had a faint taste of cranberry. After patient care, beds are left high off the ground, leaving more risk for patient falls, especially for those with air mattresses. CNAs rarely respect privacy and will often leave curtains, windows and doors open, even in the most intimate care situations. Call lights are old fashioned, i.e. they are strings hanging behind patient beds and may be difficult for patients with weak arms/hands. My call light stopped working 3 times in 2 months. They gave me a bell, which I knocked over too many times. Nurses (RNs and LVNs) were experts in ignoring patients when approached at the nurses station. When passing the meds they would often wake patients up and shove medicine in their face without explaining what they were taking and why. Nurses also didn’t ask if pills needed to be crushed and didn’t give patients the option to refuse any medications before mixing them in with others, sometimes creating waste. Some nurses left pills unattended when I was out of the room and others when I was asleep. Some of the nurses went by bed number instead of name, which would create confusion collecting blood glucose levels for diabetic patients. I didn’t take pain medication except when my ear became infected. The pain was so excruciating it would put me in tears but nurses usually would take an hour or more to bring me Tylenol and refuse if I asked just 30 minutes early. They also didn’t tell me the amount of Tylenol I was taking. The NP who prescribed my oral antibiotic would start and stop the rx. When it didn’t work after ten days, I was forced to go the hospital for ear drops. It took more than 3 weeks to clear the infection. During the infection I couldn’t make progress in my rehab and social services kept threatening to unsafely discharge me for plateauing despite the medical reason. The food was awful, barely edible. I only maintained my weight thanks to delivery services. Half of my clothes were lost in the laundry. Nurses lost some meds I had approved and brought personally from home. As for rehab, I felt like I was set up to fail. DME was only usable to ambulatory patients and required everyone else to use hoyer lifts. I had to purchase my own equipment or bring it from home to practice on. The physical therapist went abroad for a month and left a single PTA to help all rehab patients. Occupational therapy was much better staffed and often exceptional at finding suitable exercises and improving my strength and function. That said, I understand that Medicare is supposed to pay for 30 min to 45 min of PT and OT separately per day, 5 days a week. I begged for more time, but most of my sessions were 30-45 minutes of combined PT/OT, with the excuse of understaffing. PT/OT also wasted a lot of time watching me transfer from bed to wheelchair and basic ADLs. I do not recommend this SNF but I am grateful to the staff who made it bearable, especially Mira, Alisha, Alexis, and Danielle for going above and beyond in your care.

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Deanna Hawkins

This is a wonderful nursing home. The nurses and CNA's (care-givers) are so kind. Being a smaller building is like being around family. Great place, great care. Good ratings and a kind leader. Thank you for the amazing care. 👏

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Syrus Shelby

My aunt stayed here for about 3 months and the nurses and CNA’s took great care of her. I was very pleased with the quality of care for their patients and the way the facility was run. The staff is also very helpful to the families of patients at this facility.

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Diana Temoin

My family was VERY pleased with this wonderful facility! Great nursing staff and great food! Not a single complaint from my Mom during her entire stay, which made us feel very content and safe to leave her there. She was able to rest, heal, and get strong enough to come home and live independently again. Thank you Cedarwood Post-Acute!

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Shane McCormack

I came to Cedarwood Post-Acute to meet with some of the staff and was blown away at how well this facility was. The staff were all very warm and inviting and the patients were all in good condition and smiling. Their Activities team was in the middle of a great activity and did a great job ensuring the patients were happy while also being mindful of COVID protocols. It is great to see how well taken care of this facility is!