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Sacha Xavier Reich

Don’t choose this place. It’s a complete racket. No charts, no communication for caregivers. If you call the receptionist transfers you to the local nursing station voice mail and it’s an endless loop - no one listens to messages. You have to show up there physically to get any feedback. The only human I’ve ever been able to speak to was the billing department (surprise). My mother’s room doesn’t have working outlets so her phone hasn’t been charged and I can’t call her directly. Stains on the beds and walls. She tells me she just stares at the ceiling and someone comes in to drop meals. Advice: -Get patient charts -Give caregivers a contact apart from nursing station -Send updates to caregivers proactively. !!!!!Update: in response to their response below I called that number for the administrator from City View today and they are not here. My nurse just told me “we only check on a the patient if something is wrong”. How can you respond same day to a Google review but not to me standing here or calling?

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C

Like most care facilities, severely understaffed and existing staff is overworked. A few saving grace nurses who are awesome but most definitely don’t want to be there. Assistance bell rings don’t get answered for fours. My family member would be left soiled for hours and forced to sleep in a room with the lights on. Her food was always cold. The healthcare system is broken yes but there’s never a need to be cruel to elderly folks in need and that’s what this place is. This place was a living hell for my family member.

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Jay

Rowena was an amazing help my first day there. I showed up late and she offered me refreshments and reassurance that everything was going to be okay and it turned out to be just that. Her presence at the front is something that is very special for the location.

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Nelson Campos Sanchez

Excellent service and attention to detail received from Rowena at the front desk. Our questions have been and continue to be answered clearly since day one. Every day policies and procedures are reminded as you enter the facility to ensure everyone is safe. On behalf of our family, thank you Rowena for making us feel safe and with peace of mind as we leave for the day leaving our loved one taken care of and in good hands. Every staff member is above and beyond in the workplace throughout the facility.

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Charm Wright

I just arrived at city view this week and I’m extremely pleased. The staff is awesome. The doctor is awesome. The nurses are awesome, but I really want to emphasize how marvelous the kitchen is… I have had a numerous amount of short term skilled nursing facilities stays, at least six and the kitchen have never been satisfactory. This is the first time that the head chef and director of the kitchen is a black man…. OK, OK he might not be all black But he definitely has soul! Chef Jason pays attention to detail and quickly delivers. I’ve had a smile on my face since breakfast. It’s not easy When you have to leave your home for weeks at a time and put your Health and well-being in the hands of patient care providers. It’s very stressful because you don’t know when to expect. At City view they Get It! It’s evident because the services, treatments, and practices are provided with genuine love & compassion which create a positive and professional environment that makes me feel safe and secure while I stay here.