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E K

My mother has been in and out of the hospital so many times that I forgot to leave a review for this SNF. My mother stayed at Brookside for about two months. In the beginning, she was sundowning a lot and heavily taxing staff. It is truly amazing how patiently they dealt with her. Eventually, she was comfortable enough to feel safe and secure at the facility. I visited my mother every day and always saw that the facility was immaculate. They pay a lot of attention to cleanliness and organization because of their manager, Elsa. The rooms and the facilities are extremely clean. I saw that one person posted in a picture of something dilapidated. However, It is just simply not true that the facility is not maintained. The facility smells and looks clean. If you encounter housekeeping, they will sweep and mop around even under the bed. Although my mother left three times a week for a dialysis when she would return, her room would be organized in the bed made. The Food at the facility is also very good compared to the other SNF my mother has stayed at. I highly recommend this place for your loved ones.

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Liz Knight

Our mom entered Brookside in November of 2022. Over the course of the 2+ years she was there, we found the staff and admin to be caring and in tune with her needs. Administrator Elsa Rodriquez was quick to respond to questions or concerns...Social Services director, Myla, as well! Mom was in her late 80s and needed much assistance due to mobility and memory issues. I do not know how one might feel if they are younger and needing to rehab with physical therapy, but we were impressed that Brookside serves as a training site for nursing students. Having students around brought some good energy. We also appreciated how the staff would provided special touches such as balloon displays for birthdays or other holidays. In fact, social director, Debbie, created beautifully themed bulletin boards and encouraged residents to engage in activities. A special acknowledgment must go to care nurse, Luca, (and various other CNAs) for taking extra special care of our mom. Oh...the cleaning staff should also be acknowledged as they were constantly cleaning floors, emptying trash, and even wiping baseboards. Brookside underwent a design change while Mom was there so many online photos are outdated. This place is refreshed and clean!

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Richard Zollinger

If your family member is here, you’re already under stress, but the staff has proven to be professional positive and friendly. over the last several weeks, the physical therapy protocols have helped my wife make great progress towards her stroke recovery.

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camila

We had a very good experience with Brookside. When we were first set to be moved here after an emergency hospitalization, we were very nervous since the reviews seemed mixed. While my great uncle was the one receiving care, my great aunt and I were the ones mainly communicating with staff. The facility was much cleaner and more updated than in other online reviews, I think they did the floors since those photos were posted. Again, this is a well maintained facility with kind and eager staff. One of the doctors said to us before we went, most of these places are the same - you get out of it what you put in. If you are cooperative and non combative with the staff most of them will go out of their way when you need extra help. Everyone was very kind and willing to help and answer questions whenever we had any. The intake process and family communication were also very good. They kept in touch with listed contacts - which helped us so much since most of our family lives across the country. My great uncle could not walk or sit up by himself, and the help they gave him was outstanding. They cared for him better than my aunt could given his condition at the time! Everyone was attentive, kind, and helpful. The admin (I remember Elsa, the manager I believe), nurses, therapists, cleaners, food coordinator, everyone that came through the door. We were pleasantly surprised with our experience, and wanted to leave this review for any other curious family members.

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Me Me

Worst care EVER!! My grandmother spent 2 weeks there and her room was never cleaned, sheets weren't washed. Believe me, I spent alot of time talking to the nurses about the lack of care I was witnessing and told that they were understaffed. Even spoke to the director which things did get better for 1 or 2 days and went back to the same. Definately would not recommend 😒.