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April Cazares

My mother is currently in long-term care at Cornerstone Care Center. Overall, there are both positives and areas that need improvement. One of the biggest strengths is the Nurse Practitioner. Harman is very responsive, allows communication by text, and promptly addresses any concerns or needs my mother has. This level of access and follow through has been reassuring. Most of the LVN's/CNA's are good and do their jobs well (we love Rosie); however, some staff members could benefit from being more compassionate and respectful toward residents. A major concern is communication. The nurses often do not answer the phones, which can be frustrating and concerning for family members trying to check on their loved ones. My mother's room is fine, but she has mentioned that other residents often enter her room and use the bathroom, which affects her privacy and comfort. Additionally, she does not care for the food, as it is often served cold. Cornerstone has potential, especially with strong medical oversight, but improvements in staff responsiveness, compassion, food quality, and resident privacy would greatly enhance the overall experience.

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Pam V

This is a wonderful skilled nursing facility! The staff are kind, caring, and always professional. They treat the residents like family and keep the place clean and welcoming. Communication with nurses and caregivers is great, and everyone truly goes above and beyond to make sure residents are comfortable and cared for. Highly recommend!

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Veer K

This facility is amazing! The nurses and staff are kind, patient, and always willing to help. The place feels warm and welcoming, and everyone treats the residents with real compassion. You can tell they love what they do — it truly makes a difference.

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Karrie Franklin

This place is not good. From the initial entry there is rarely staff at the front desk. If they are there they don't even greet you. They always have notices up and never following them themselves but ask visitors to. My grandma has been there for a while now and I get mad almost everytime I visit. My grandma has had stuff come up missing several times, even money has come up missing , clothes, you name it. Also staff is rude, I may have found 1 or 2 staff members that are decent and actually care about patients and patients family. There is this supervisor who has actually argues with me on several occasions but will be extra polite to other families. Very unprofessional. I literally see patients trying to escape the facility often. They need to do something to make it better there. People yelling for help and no one comes, just alot of negatives. Wish my grandma didn't have to stay there. I have more but I think that give you enough to see this isn't a good place at all.

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Tony

This place is very disappointing my love one was recently there I had to get her transferred because she was being totally neglected as what the paramedic told me that transferred her i feel so saddened for the patients who stay there, my grandma's clothes also have gone missing im ashamed in the staff members who work there, they are more concerned about there nails and eyelashes walking around. also executive directors and higher-ups shame on you