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Sonia Consani

My grandma is currently staying at the WIN in Santa Clara while recovering from a fractured arm and pneumonia, and I honestly cannot say enough good things about this place. As a nursing student, I can’t help but notice every little detail in a care facility – the communication, the hygiene, how staff handle confusion or pain, whether people actually slow down enough to see their patients. WIN checks every box. Every staff member we’ve interacted with has been incredible. They’re patient, attentive, and you can tell they actually care about the people staying there, not just the tasks. My grandma has dementia and can get confused or overwhelmed, and even then, they meet her with kindness and calm. They explain what they’re doing, they listen, and they move at a pace that keeps her comfortable. You don’t see that everywhere. We’ve had experience with another facility in Santa Clara, and the difference is night and day. At the other place, things felt rushed and disconnected – like my grandma was part of a list that needed to be checked off for the shift to move on. Here at WIN, she feels like a whole person again. The attention to detail, the cleanliness, the organization, the way the staff communicate with the family… all of it is simply better. I’m grateful she’s here while she heals. It gives our whole family peace of mind knowing she’s in good hands. If you’re looking for a place that treats your loved one with dignity, patience, and real compassion, WIN is absolutely the place.

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Cheryl Markham

I visited my 89 year old mother who is receiving services at Win Acute Care while recovering from a recent hip fracture. Right from the front desk where the young man patiently showed me how to check in, the facility felt warm and inviting. When I approached my mother’s room, I could hear the CNA who was attending to her. His words were reassuring. I looked in, and saw him being so kind and gentle. She’s still experiencing a lot of discomfort and he worked carefully constantly soothing her with his words until she was ready for my visit. As I was labeling clothing I’d brought for my mom, a sweet woman came by to offer Mom a mani-pedi which had already been done the day before. In fact, Mom’s hair had been washed and comb, and I thought she was lying to Jung pretty good! Then the care provider who offered the manicure handed me her own Sharpie as a back-up because she could see mine was running dry. Wow! And before I left, Mom’s nurse who i spoke with over the phone earlier in the week, stopped by to check in on Mom, and say hello to me. It’s clear she really cares about her patients. Everyone was so friendly and welcoming. I’m sure I’ll be learning her care team’s when I see them again, but tonight I left feeling a lot type less worried knowing my mom is in good hands.

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Aurora Jannati

This is a long review, but it is worth reading especially if you are thinking of taking your elderly loved ones to this place. Think twice. WIN-SUBACUTE IN SANTA CLARA, CA My 84-year- old sister checked-in at WIN Sub-acute (formerly Mission SNF) on Sept. 4, 2025, after she was released from Stanford Hospital. She did not have any aspiration issues. On Sept. 5, Dr. Andrew Chi's general medical report stated that my sister is alert and oriented. On Sept. 10th, I was informed by M. Estanilla (Director of Nursing) that my sister needed to have nasal feeding or gastric feeding tube (PEG). M. Estanilla strongly recommended gastric feeding tube. We were against gastric feeding tube because my sister can still swallow but was just having aspiration issues. On Sept. 10th, the nasal feeding tube was inserted and NOP (nil per os) or nothing by mouth was ordered effective Sept. 10th. The same day, Jo, the speech therapist, informed me that my sister was not alert for any speech therapy and had possible risk of aspiration. My sister would be under observation, and Jo (speech therapist) would come back on Sept. 18th. This facility does not have a full-time Speech Language Pathologist who should determine the cause of aspirations in order to determine the necessary speech therapy. Below is WIN Sub-acute specific advertisement on speech therapists: "Our speech therapists provide a range of interventions to assess and help restore abilities in the areas of communication, swallowing, and cognition." For three weeks my sister had the nasal feeding tube, and nothing was done to address the swallowing issue, despite our many requests for speech therapy. With our request, on Sept. 29th, she was transported back to Stanford Hospital, and her swallowing issues are currently being addressed. This facility is understaffed and does not have the capability to address my sister's swallowing issue because the only speech therapist in this facility comes only once a week.

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Victor Valenzuela

I'm over here a patient at the win acute facility. So far I had to wait 8 hours to get a treatment nurse . My call button was pressed for over an hour and I was not seeing. And I have asthma needing my inhaler they barely gave it to me. Everyone here gets tested for covid-19 also the workers . But the visitors do not get tested they bring in covid-19 all the time we are at high risk because of that. I asked them why don't they test the visitors it takes 15 minutes they have no word. Best facility so far is zero Stars. Do not bring your family here they're very understaffed one lady had to take care of 35 people just by herself . This is the last place you want to bring your family

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suzanne keyes

We have had experience with Mission skilled nursing in the past and I have noticed that it has improved lately in terms of quality of and number of staff. Would definitely recommend them if you need their services. They are now under the name of Win post acute