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Scott Martin

I was admitted following a terrible motorcycle accident. I was in two Trauma hospitals before coming here. I was still busted up badly & couldn't take care of myself @ home. I needed full care. This was my home for 6-7 weeks. I'm a retired nurse. This gives me a different perspective than most I believe. It's is also the third facility I've been in over my life from other accidents. Majority of the staff are very friendly & helpful. I was treated with respect & great care. So are the other patients I lived with. They are well staffed with CNA students, LVN students & student RNs. As well as full time employees. This makes such a difference. Most facilities are entirely under staffed & it hurts the care of patients. Not the case here. Majority of clients are happy, not much complaining. Smilies all around. Food is actually decent, I liked it for most of the time. Hats off to the chief, this is a difficult feat to accomplish for 200 people. If you ask for ice cream, or a cookie, etc. They will bring it to you. Even the administrative staff will take the time to speak with you & address any of your concerns. My biggest complaint is PT & OT. The people that work in here are great people. I'm not indicating this. I looked forward to going everyday. I wish they would have pushed me harder. It felt like I was being held back. Of the three SNF's I've been in, this is the best!!

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Felix Franco

I came to visit a friend here and the place seemed nice. The staff that helped me at the door even knew who I was just by telling them who I was visiting because my friend had spoken to her about me, I thought that was very sweet.

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Reception Ventura

DO NOT SEND YOUR FAMILY MEMBERS HERE!!! This place is a dump! If I could give no stars I would have but it made me chose at least one. First, they never told us that our insurance was out of network before entering the facility. They waited months to inform us of this info and by that time we were thousands of dollars in debt. They then tell us to switch insurance companies and the stay would be covered. We change insurance companies and now they are asking for $1700/month. Insurance still does not cover the stay. They harass our family member for payment daily which has caused an immense amount of stress on her. They put our family member in a room with no TV and a roommate that does not speak english. Our family member has now gone into a deep depression and suffers from severe anxiety. Which they refuse to medicate her for. They do not care for the residences properly. Some of the CNA's are rude to the patients and treat them very poorly. Telling them often, "We are understaffed I will be there when I have time" when the patient asked with assistance to use the restroom. The people "running" the facility have no idea what they are doing and they are lazy so they don't want to do any additional work. They never return text messages, emails or phone calls. Family requested a meeting to discuss patients plan of care when going home and they told us they did not have time to have a 10 minute ZOOM call. The facility is filthy. Our family member always smells very badly, finger nails over grown with dirt and feces under them, and feces on clothing. Facility does not call to notify regarding covid spread or when patient was taking to the ER by ambulance. When speaking to someone that works in the finance department, she knows nothing, no one is on the same page, there is zero communication, the professionalism in this facility is zero to none. The doctors, nurses and staff do not seem to really care for the best interest of the patients. it seems like everyone is just there to collect a paycheck and go home. Our family member has been discharged from this facility and her health has improved. This facility is a nightmare. Sending our family member to this facility was the worst decision we made for her care. Our family has reported the facility to the medical board and upon doing so we found out there has been several complaints regarding the mismanagement of care and of funds!!! Don't do what we did. DO YOUR RESEARCH!!!

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Annabelle Hernandez

I placed my auntie there for 2 months , the facility demonstrated to be very disorganized. They definitely don’t understand patient care , showers are far and beyond , clothes are lost in spite of a sign that reads , Family does Laundry ,they will change them into soiled laundry , they seem to be short staffed on a regular basis Very disappointing to say the least . My auntie begged us to take her from there , simply sad situation. To the owner , please pay attention to what is occurring at your facility , it’s not about a financially prosperous business, it’s about caring for elderly in a humane way and keeping in mind that we all will be this age one day , make the end of their lives as pleasant as possible , karma does exist , just remember that .

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Kim La Brot

My mother has been there for almost five years now. I am grateful for this facility! It is a very clean and all the staff are fabulous! They ALL work so hard to care for all the residents. Has anyone EVER thought how hard it would be to care for so many elderly? Well I have and they do an amazing job. From the administration to the people who wash the resident’s clothes. Wish I could name all of them obviously too many. This is a wonderful place if ever needed for your loved one. They truly care!