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Israel Paniagua

Hands down the best experience at an ER. Upon my arrival, I checked in and within 10 min or less, I was called in for vitals and immediately from there straight to a bed. Another nurse was ready for me and greeted me very welcoming with two heated blankets and covered me as I laid down and said the doctor will see me shortly. Although I was impressed with service up to that point, I thought to myself…”here’s where I’ll be waiting for ever for a doctor to come see me”’ because that’s how it usually is in the ER right? Well, they proved me wrong real quick. The doctor came within 5 min, we discussed my symptoms, I answered his questions, he answered mine and he proceeded to examine me based on my symptoms and quickly explained the plan to get me treated. He left and right behind him came the nurse with the medicated IV and connected me in no time, I didn’t even hardly feel the needle. Right after her came another nurse to draw the blood needed and at the same time I was getting hooked up to get an EKG done. Again, within 5 min, they came with a mobile X-ray machine and took an X-ray of my chest and as they left came the therapist and hooked me up to the nebulizer machine for asthma treatment. I got 3 rounds of treatment back to back and each time the doctor came immediately after to check on the progress and explaining everything in details. He was pleased with my last round of treatment and told me that as soon as my IV was done I could go home. I can’t express enough how pleased and impressed I was with the entire experience. Not a single moment was allowed for me to be impatient or to wonder when someone or the doctor would come to see me. It was incredible. I was in around 9:30 AM and out before noon. I highly recommend coming here, the entire staff was genuinely caring willing to go the extra to make me feel comfortable and at ease. A big thank you to all involved in my care!!!

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Teresa Cardona

My mom was recently admitted to Sherman Oaks Hospital and unfortunately it was on Christmas. Overall they are a great Hospital, from the ER team to the Doctor's and nurses on the floors. I don't normally write Hospital reviews but I do want to acknowledge and Thank some of the staff that really went above and beyond and really took care of my mom. A special "Thank you" to Dr. Stacy, he was such a pleasure and with his guidance and care my mom was released faster. Rey was my mom's nurse, he was also really caring, understanding and very friendly. As well as Lydia. They both were so amazingly awesome they deserve the "Wow, Employee and Doctor of the month"- Thank you so so much. God bless you. There was only one person who didn't have those great qualities, she was the overnight nurse. Not sure if her name was Joy or Julie but I do want to note that she was not friendly or caring at all, she 1st kicked my brother out the room in the middle of the night for no reason when it was raining and cold and he had already been pre-approved to stay overnight to keep my mom company. She then left my mom completely unattended all night when my mom needed care. Family should be allowed to be with their patients at least 1 person always because the family is there to help and support the nurses/ Hospital staff. My mom did get released and overall we do love Sherman Oaks Hospital. - Thank you.

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M Adamian

First I was not sure about the wound clinic, I took my mom in as my last hope of healing her wound. I have been taking her once a week and the nurses are amazing, Dr Mullington is the best, he is older and full of knowledge. The team is very caring and knowledgeable and they all work together to help my mom. I feel so lucky to work with them in healing my moms wound. Thank you Ilene, Sosseh, Rachel, Dr, Mullington.

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Brandon Mack

Dear Patient Relations Department, I am writing to express my significant dissatisfaction with certain aspects of staying at Sherman Oaks Hospital, specifically concerning the timeliness and quality of cold food service, and the perceived lack of attentiveness from nursing staff beyond essential medical care. Clinical trial patient Room 316 I experienced an unacceptable delay in receiving my meals. On multiple occasions, my cold food arrived significantly late, and when it did arrive, it was unfortunately non kosher cold and unappetizing. This lack of prompt and adequately prepared food detracted from my recovery and overall comfort during my hospital stay. The hospitality in this regard was notably absent, and I expected a higher standard of service from your institution. Furthermore, while I understand that nursing staff are primarily focused on medical needs, I felt that the attentiveness beyond these essential medical tasks was lacking. While the nurses certainly provided the necessary medical care, it often felt as though this was their sole focus, with little time or inclination for any additional support or attention that would contribute to a more positive and comfortable patient experience. The impression I was left with was that their care was limited to what was strictly medically required. I believe that timely, warm meals and a more kosher holistic approach to patient care, which includes a basic level of hospitality, are crucial components of a healing environment. My experience fell short of these expectations at Sherman Oaks Hospital. I would appreciate it if you would investigate these concerns and take appropriate steps to ensure that future patients do not experience similar issues with food service and nursing attentiveness. I hope that Sherman Oaks Hospital can improve its hospitality and overall patient experience. Thank you for your time and attention to this matter. I look forward to your prompt response and a resolution to these issues.

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Carter Carter

I had a very disappointing experience at this hospital. Before I even had the chance to speak with the doctor, the triage nurse was already telling me what would and would not be done for my care. That felt unprofessional, as I believe those decisions should come from the physician. On top of that, I was told that my results were not back yet, but then was also told they were “positive,” which was very confusing. To make matters worse, I was given a list of past medications that had nothing to do with the reason I came in. Overall, the communication was unclear and left me feeling frustrated and uncertain about my care. I Will never go back to this hospital 😊 what a (Bobo) hospital 😉