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Janelle

Pacifica hospital valley gets a 5 star rating for me. For the past. Going on seven years. Forgiving me CPTSD, S/A, DRUGGING ME AGAINST MY WILL, I was also discharged from the hospital with a another patient's paperwork, that's a HIPPA violation, in 2019 after my son committed suicide, 3-12-2019. Please see attached images.

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Leo V

Very good staff debora & barbra "Mr Bill ✨ alma ✨ Federico ✨ Luis ✨ flor✨ and Anthony social worker overall very good ppl thru the years they have taken care of me & my family "hard working staff they are like family 🫡 dr irele dr makani & the whole Pacifica hospital 😇" ⚕️

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Ada Lucy Ramirez

If I could give this place zero stars, I would. There is no compassion from the nurses, and patients in the mental health unit are being neglected. My mother was there for almost five days without a shower. When I asked a nurse to help her shower, I was told this is not a convalescent facility. My mother cannot walk on her own, yet they expected her to shower by herself. There was also very minimal supervision. While I was on the phone with my mom, someone was antagonizing her and forcing her to get off the phone. I had to call the nurse’s station to report that my mother was being harassed. The nurses initially dismissed it and said she was “okay” until I firmly insisted on speaking to my mother myself. Only then was the situation addressed. Overall, the nurses seemed more concerned with their appearance and socializing than with providing proper patient care. This experience was unacceptable and deeply concerning.

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Mía

Horrible experience I came in distressed but holding composure as I was told my mom was brought to this hospital and didn’t have any other info. Nobody seemed to have urgency or even a little compassion to help me find my mom. The security guards were on their phones and only one was kind enough to give me half-assed directions while the other guard in the emergency area acted like I was an inconvenience. The front reception in the emergency area was even worse “Patty” she almost seemed to want to laugh at me. These people are inhumane I can’t believe this place is still running I have never had such a bad experience.

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M V

This place is a total death trap. If you care about your loved ones or your own life, please, don’t go here. Yesterday, my nephew woke up with intolerable pain in his lower back. We had to call the ambulance and unfortunately, they took him to Pacifica Hospital. When the doctor finally took him in, they made xray and injected him something in the leg (which was supposed to minimize the pain but didn’t). They made him urinate in a sample bottle and the doctor later on, without checking him or asking further questions, discharged him despite my nephew’s cry for help. The doctor mentioned my nephew was just “constipated”, and was ok to go home (my nephew mentioned several times that he had gone to the bathroom like he normally would), still the diagnosis was constipation. Obviously, we immediately drove my nephew to another hospital in Mission Hills by Rinaldi, where they immediately took him in, made all sorts of tests, gave him IV due to dehydration, and injected him morph which was the only way to calm the pain down, (at this point, I have no idea what Pacifica injected him with since he was in pain all along.) After a couple hours that my nephew received IV and was taken care of at this other hospital, they confirmed he had KIDNEY STONES, to what he was given prescribed medicine. Just imagine! The type of diagnosis Pacifica gives to their patients. My review is not about giving or taking stars, is about WARNING people of the dangerous malpractice going on in Pacifica. Always go for a second opinion. My nephew cried and screamed of pain, ended up going on an ambulance as his pain was unbearable to just be told he was “constipated” when he had gone to the bathroom as normal, it was a slap in the face. All the things that could’ve gone horribly wrong, is total insanity.