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Jaz L.

I would not recommend this skilled nursing facility based on our experience. A loved one stayed here for a period of time, and the overall level of care was deeply disappointing and concerning. Rooms were overcrowded, with multiple patients sharing a small space and a single bathroom. Cleanliness was a consistent issue—the room and common areas did not appear to be properly cleaned on a regular basis. Medication management was especially alarming. While medications were technically “passed,” there was no follow-through to ensure they were actually taken. On more than one occasion, when I went to visit my loved one in the morning, medication was found on the bed or even on the floor, which is extremely unsafe. During the stay, our loved one developed multiple infections, which raised further concerns about hygiene practices, monitoring, and overall quality of care. The lack of physical and occupational therapy was also frustrating. Therapy was minimal and inconsistent, which defeats the purpose of a skilled nursing stay for recovery and rehabilitation. Call lights frequently went unanswered for long periods of time—sometimes HOURS. Patients who could not safely get out of bed on their own were left waiting to use the bathroom and, at times, left sitting in soiled diapers far longer than is acceptable. The environment was also not conducive to rest or recovery. Nighttime noise from staff was excessive, making it very difficult for patients to sleep. Communication and care coordination were poor. Staff often seemed untrained or unsure of what they were doing, caseworkers were not helpful, and there was no visibility of an attending physician during the stay. Overall, this facility felt understaffed, poorly managed, and unable to provide the level of care that vulnerable patients deserve. Families should be very cautious when considering this place for a loved one.

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Harry Shuster

Food was terrible. Fell no nurses helped had to ask cleaning staff for help. Social Worker is terrible. The 1st doctor I had does not see pts. 2nd doctor saw me 1 time. Social Worker was angry with me because I changed dr. I am now in a place where food is great staff is wonderful. I would no go to Villa Mesa care in upland ca

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Teri Gilmore

My husband had a stroke and is at this facility. It is a nightmare. They left my husband in a shitty diaper for 4 hours. The next night he needed to be changed and the male night nurse came in and turned the light off. The guy in the bed next to my husband has stage 4 bed sores and they don’t change him. His 2 daughters come every day to do it. The poor man had a catastrophic stroke so he can’t talk or do anything. Horrible place. At night the nurses are sleeping. I’ve seen them as I leave. This place needs to be shut down and nurses fired and credentials taken. This is elderly abuse for sure.

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Melissa Hirsch

My little brother has been here for about 6 months.I was new to the whole Nursing home situation seeing as my brother is only 48. He has Parkinson’s. Took a minute to get used to but now that we’ve become well acquainted with the staff we really like them. My brothers case worker Sana goes above and beyond all the time. She is on top of everything. They genuinely care. Also Priscilla at the front desk goes above and beyond as well. Always with a smile. Such lovely people.

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steven nahabedian

If I could give 1/2 Star I would. Pick anywhere else. If we didn’t go everyday nothing would get done. Had to ask them over and over for assistance and updates. Never returned phone calls. When he passed one month after being there we called for his cell phone and no one had It. They work with a hospice group who also said they don’t handle the belongings. I called the phone and it rang. The next day disconnected and the number changed. Thankfully it was a prepaid phone but theft is uncalled for. 4 people in a room is too much. Hope they enjoyed his donuts, snacks and sodas that we brought for him. This place is where people are sent to. Please choose another location for your loved one. Begging you please.