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Illia Perkins

Recently visited this facility to see a family member staying there. The staff is amazing ,they true have the biggest hearts and provide exceptional care for their residents. Rossmoor goes above and beyond not only in care but also the level of cleanliness. Steve the director of nursing is so compassionate and the team of nurses and physical therapist are the most wonderful people I have ever met. I believe the care provided at RossMoore is above reproach.

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Любовь Мусатова

All the staff here at Rossmoor helped me a lot especially MJ. I recommend this place to recover from surgery. It’s big nice facility. Staff are professional and I saw my previous nurse Eva that I love. It’s my second time to be in this facility. It’s a small world that my previous nurse discharge me today. I’m thankful for my Dr. Kooturu who is very professional taking care of my health. I’m thankful also for the housekeeper, makes my room clean.

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Sarah H.

Dangerous Neglect and Dismissive Staff My mother was admitted to Rossmoor Post Acute for PT and OT following hip replacement surgery. What should have been a safe recovery environment turned into a distressing and potentially dangerous situation within hours of admission. Less than two hours after we left for the evening, my mother called in desperation asking us to return. She had been pressing the call button repeatedly for over 40 minutes and called out to multiple staff members who walked past her room. She needed help getting to the restroom, a basic need that became urgent. Every request was ignored. By the time someone finally responded, she had been waiting nearly an hour. For a patient recovering from hip surgery, this delay could have resulted in a serious fall or UTI. When my mother requested to speak with the night supervisor about ensuring proper care, Head Nurse Itza F. came to address the situation. Instead of acknowledging the failure in response time, she blamed my mother, claiming she "hadn't hit the button correctly" and reminding us there were other patients. We tested the call button, and it was working perfectly and my mother had the hand strength to use it properly. What made this encounter even more troubling was Itza's behavior. When she arrived, she initially spoke with my mother, but as soon as I entered the room, she stopped addressing my mother and directed her responses to me instead, despite my mother being the one speaking to her. My mother was fully alert, competent, and clearly advocating for herself. When I redirected Itza to speak directly to the patient, she became dismissive and aggressive, clicking her nails and waving her hands at my mother and me in a condescending manner. She took zero responsibility and made it clear she would not be accountable for my mother's well-being. This is not just poor customer service; this is a failure of basic patient care and dignity. A post-surgical patient should never wait an hour for bathroom assistance. Staff should never ignore calls for help. And a medical professional should never gaslight a patient or treat them with such disrespect. I was extremely uncomfortable leaving my mother at Rossmoor Post Acute after this experience, and we took the initiative to ensure her safety and care by transferring her out of the facility. If this is the standard of care in the first two hours, I fear for patients who don't have people able to advocate for them. Rossmoor Post Acute needs serious management intervention and staff retraining. Patients deserve better than this.

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Katherine Jansen

My 91 year old mom broke her femur and was discharged 30 hours after surgery to Rossmore Post Acute. I can not say enough about the wonderful, high quality care that she got at the facility. It allowed her to go home (with in home PT/OT) in less than 2 weeks. A shout out to Itza, head nurse, who jumped on a serious complication and likely saved my mom's life. Itza was a wonderful partner in this stressful journey and I am so grateful for her. Lindsey, the other head nurse that we had, was also amazing and a great partner to me. I could bounce ideas and concerns off her and get excellent advice - and compassion. Maureen, the CNA who helped us after admission was amazing, lovely, kind, helped my mom settle in. Mary Jane and Kul - also incredible CNAs they were both so kind and positive. Austin in PT and Madison in OT got mom back up on her feet, walking and made amazing strides in a short time. Monica was another wonderful partner who managed mom's case and helped us during discharge and in other situations. A thank you also to others whose names I can't remember due to my sleep deprivation and stress! Finally, if your parent is in this type of facility, please spend a lot of time with them. No amount of amazing staff can make up for an elderly parent who is disoriented.

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Bergin Carlson

My mom stayed at Rossmoor Acute Center from September 16 to October 26, and we will forever be grateful for the love and compassion she received. From the moment we walked in, the admitting staff and secretaries treated us with kindness and patience. The CNAs and nurses cared for my mom as if she were their own family — gentle, respectful, and always by her side. The therapists and doctors encouraged her daily, the cleaning staff kept her room spotless and comforting, and the dining room team delivered her meals with so much warmth. Thank you to every single person who touched her life during this difficult time. We will never forget your kindness.