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Grace Perez

My mom was there for 2 weeks. During the 2 weeks nurse Laurie was the best to make her feel at ease. She always had kind words and was very gentle with her. Art the case manager was also helpful with administrative care during her stay. I am rating them a 4-star because after her discharge I had to leave several messages and still no response. I was told her antibiotic would be sent to our local pharmacy with the information I provided but it was sent to a different pharmacy. I followed up with my pharmacy they did not have the prescription. I did finally call and it was sent. Despite those issues after discharge everyone was very kind and helpful.

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Teresa Marie

Unfortunately, there’s no minus signs. Beware! if you are planning on putting in your senior parent here. They are a huge facility with not enough staff. The doctors come a few times a week but do not visit everybody. There are people in need of medical help but don’t get it. Their food is terrible. They do not put their patients on the diets they need. Everybody gets the same. I hear people yelling in agony. It’s pretty terrible and depressing. The facility is very rundown. they have curtains that are old and gold, separating the patients some they stuff, four people per room ..they have old television sets on little nightstands on the side. Some patients can’t even see them because of the position. Some of the staff is nice and helpful And some of them are not. I see it very mixed . However it just doesn’t cut it for the whole establishment with a few of the employees being very nice. Especially Lucy. She is a nurse assistant. I believe? she’s awesome. I hope they’re paying her well cause she deserves it. I hope this helps some of you look for a more suitable place for your loved one. Very very sad place, and it does have a smell like feces.

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susana

my great grandma was here a couple months ago. her favorite part about this facility was activities, and how considerate dietary was about her likes/dislikes! however, once activities changed their management, it became a flop. the new activities members are not interactive and appear to not enjoy their job. dietary and actives were the two things keeping my gma happy! and my family and i felt like the DSD was not welcoming, pretty disappointed.

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JIselle Calvo

If you are looking for care for a love one that is temporary bed ridden. Reason for being there is to strengthen her this is not the place. Our loved one was in the hospital for 3 weeks. Was sent to Whittier Hills to strengthen her core and get her back up and walking. Unfortunately because of the lack of urgency to do her diaper changes she developed a open wound something she did not have at the hospital because of the care. We also found her several times without her oxygen being turned on making her level go down to the mid 80's. Definitely not a quality care place I would recommend in the future.

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G Mendez

My Mom who is 103 years old was at Whittier Hills Facility for almost 3 weeks. She received great care from the staff. I only had a problem with one CNA and I did bring that up with the staff. The staff does well with their patients to keep them busy with bingo, some dancing moves using their arms for exercise. They move the patients around to get out of the room to the dining area, reception area, some can go outside with supervision and others are in the hallways. I visited daily and at different times.