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Anne Bailey

My Mom has been in Shalom Park for over a year. It is a wonderful place that I'd recommend whole-heartedly. The staff is kind and compassionate, the care is excellent, the activities are incredible. On every aspect, Shalom Park excels. After a disastrous year in assisted living, we were so grateful to find Shalom Park. Thank you to the team!

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Salina White

"Shalom Park is a complete disaster when it comes to providing compassionate care. The administrator's behavior towards my mom was appalling - kicking her out and violating her visitation rights is unacceptable. It's clear that the staff lacks empathy and understanding. I would not recommend this facility to anyone. The administrator's actions are a reflection of the facility's priorities, and it's clear that they value profits over people. If you care about your loved one's well-being, stay far away from Shalom Park."

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Cheryl Ben-David

The staff at this facility demonstrates a lack of understanding in caring for patients with dementia, resulting in increased confusion and agitation among residents. I observed CNAs assigned on their phones, ignoring residents except during meal delivery times. My father’s clothes frequently went “missing,” with his cherished gold chai necklace, which he never took off, and his wedding band, which disappeared. He often appeared disheveled, with unkempt fingernails and toenails. It is understood that residents with dementia can offer resistance to care and hygiene, which is why it is essential to have trained caregivers for this population because the techniques for managing residents with dementia differ, which was not evident while visiting. On the contrary, it was the lack of understanding of how to engage with residents with dementia was evident. During my last visit, it took six disposable razor blades to shave his face, and the skin on his feet and legs showed no signs of proper skincare. His socks were too tight, and his skin was dry, requiring requests for his toenails to be clipped and to apply lotion—tasks that he accepted without resistance. There is no indication that the staff has received proper training in dementia care, and the facility lacks programs specifically designed for this population. Additionally, the shared shower rooms undermine residents' dignity. When evaluating a care facility, inquire about staff-to-resident ratios, training in dementia care, recreational programs, meal operations/ choice, rehabilitation services, and the accessibility of call bells. Dementia patients have unique needs that require skilled care. If your loved one's behavior becomes challenging, remember that this is part of the disease process, and trained staff should support you in understanding how to engage with them. You should not feel the need to apologize for their behavior or fear their discharge due to their condition. The staffing ratio for this unit should be reviewed and bolstered to meet the increased care and cognitive support needs compared to other units.

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L Keys

Can't imagine how my grandmother was treated after I stopped coming up there to visit her after the cook pulled a pocket knife out on my 11 year old daughter when my grandmother asked for a toothpick after we ate in the dining room. My childrens safety is first. If I could've taken my grandmother out of there that moment I would have. Now I no longer have to worry and can have some closure. The police would not press charges as I wanted maybe because I'm black and the CEO of Shalom tried to shut me up by sending my daughter a $20 gift card to try to make up but that will never be a forgotten experience. Be careful where you put your loved ones!!

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Ashleigh Schlender

Andrea and the entire team at Shalom Park have been nothing short of amazing! We have been in the process of finding a facility for my grandmother that is clean, reliable, trustworthy, and accommodating. Shalom park is just that. From the moment you walk in, it is welcoming and feels like home. The staff is kind and very responsive. Andrea is the sweetest individual and very thorough. She responds to calls and messages almost immediately and has been so helpful throughout this process. She goes above and beyond. Excited to have my grand mother in a place like Shalom Park. Thank you Andrea and the team for your efforts in creating a place to call home.