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Grant Vinchattle

This place is a joke! I could not be less happy or more unsatisfied with the level of “care” my father-in-law received while having to be here. His medical needs were way more than this facility could handle, and yet they took him in anyway. The overall feel of the building is that of an 1800’s era elementary school that has been converted into a medical facility. There is no way it should be okay to have a one size fits all model when it comes to temperature, but sure enough this place does it. Every time my wife and I came into my father-in-law’s room, he was covered in sweat and the room was incredibly hot! He had food on him and his water would be spilled on the floor with zero signs of anyone having been there recently or heading his way anytime soon. He had just recovered from a wound on his perineum but they would not be bothered with him having any sort of accident or inaccuracy when it came to urinating so they put a diaper on him, even though having moisture in that area could lead to a new infection. When my wife brought this concern to the nurse’s attention, she responded defensively as if no one should be questioning her authority and ability even though it was clearly a very dangerous and frankly stupid thing to do. Even if this facility had competent staff, which they don’t, they have way too few people to be able to care for their patients in any kind of decent way. My father-in-law was checked in on a Friday morning recently, by Sunday evening he had to be discharged back to the hospital from how far he was allowed to decline. There should have been some pushback from them if they knew they couldn’t take him from the hospital and care for him properly, but he was allowed in, no problem. In my opinion this is just a diet hospice facility rather than any kind of rehab. It smells old, looks antiquated, has outdated equipment, and truly needs to be bulldozed and rebuilt from the ground up, including staff! There was no monitoring taking place on the white board in the room to be able to see what the last vitals were and progress made, as well as input/output. The nurse would have to go retrieve a piece of paper to remember what the vital was and when it was last taken. They clearly don’t keep track as the head nurse did not know my father-in-law’s true input/output, and only cared to look into when it was questioned. Otherwise he would have been left in his worsened state without them caring to get him the proper care or even acknowledge it. There needs to be a cultural shift with this facility along with many other in the medical field. This however, was the worst of the four places we had to take him. The lack of care or concern about how aged everything was, along with the blatant inability or care to properly provide healing to him was incredibly enraging. I recommend that if you want your loved one to truly recover, stay as far away from this place as humanly possible! I can’t say they have bad intentions or ill will toward anyone, but if not, they definitely fooled us with that. Tear it down and try again, this one isn’t it. It is a failed operation and needs to be replaced.

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Mary Hansen

After I was on the mend, it was a very happy place at Boulder Canyon. The cherry noises and friendly chatter from the hallway always woke me up with a good feeling to be alive. They are so attentive and compassionate and clean. I would not have wished to be anywhere else for my recovery. The kitchen even snuck me extra desserts, and good food besides

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Christine Karkamaz

PLEASE DO NOT SEND YOUR LOVED ONE HERE!!!!! The building is very run down, the rooms are awful, the equipment is very old, the staff is incompetent, everything about this place is a nightmare! With the decent reviews I thought this place would be better than others, but it’s HORRIBLE. The staff ignore the patients, they left my dad all the time while his health was declining again. He was getting weaker and no one cared. The head nurse lied to me and said that they were keeping track of his input and output, and it wasn’t until the CNA was truthful and let me know he hadn’t been peeing all day with her that day nor the day before, which is a HUGE red flag. The charge nurse acted as though I shouldnt worry unless he hadn’t peed for 24hrs and his skin was wrinkly, yeah as if it’s good to wait until the person is that dehydrated to be worried.. I told her she needed to call 911 & send him back to the hospital if they couldn’t give him any IV drips which they clearly can’t do. This place has very old equipment and not the equipment one would need for truly taking care of their patients. She called the doctor on call and quickly changed her relaxed tune from its fine, but I’ll check with the doctor, to we are calling 911 and having him transferred back to the hospital right away. The ambulance did more for him in those few minutes than this place did all weekend. My dad was there for two days and quickly went downhill with the lack of care he received here. They don’t track things on the white board in each room, they seem to check in with their patients once or twice a day. I’ve never seen such a poorly run establishment, with staff that clearly doesn’t care in a very old and run down building. The doctors aren’t there on the weekend, the long term patients walk around yelling like it’s a psych ward, everything about this place is a nightmare. This place needs to be closed down, the building needs to be bulldozed and the staff needs to be fired. You will find maybe one or two that care such as the CNA that was honest with me when the charge nurse lied to me to pretend things were ok when clearly they weren’t. My dad was severely neglected here. Each time I walked into his room for the two days he was there, the room was way over heated, which they can’t change because it’s a one temp for all rooms because again the building is so old… he would be drenched in sweat, stuff spilled on the ground, spilled on him and left, the call light was away from him which is also very old along with his bed being so small and old, there was no way of knowing if he truly took his meds, no hourly vital monitoring or anything for you to see on the whiteboard on his room what’s going on etc. it’s a NIGHTMARE. NEVER TAKE YOUR LOVED ONE HERE. My dad was suppose to be here for rehab and the rehab is a joke. Incompetent staff all round who do not care about your loved one, it’s very clear. If you want your loved one in a modern, healthy, caring, competent environment this is NOT the place to go to. I wish we never came here. PAM in Westminster was a million times better. This place needs to be investigated for severe neglect, lack of ability to properly care for patients, lack of equipment to do so, lack of everything it takes to really rehab and care for your loved one. SHUT THIS PLACE DOWN & get them investigated!!

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Jessica Perez

My grandma was placed in care elsewhere when her dementia was diagnosed. That place was so rundown, a/c was broken, the care was awful. Since she started here at Boulder Canyon every time I visit she has clean new sheets, she gained weight and they serve her meals that are to her care. She has her own room with bed and you can tell it’s a clean facility. Not to mention her nurses Taik I believe is how you spell her name in memory care, they make me feel better about how they take care of her.

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Wei Wang

My mother stayed here from rehab after her surgery, long term care and memory care unit. We really like the care that she received in rahab and memory unit, the staffs are very kind, and helpful. Especially I really appreciated the cares that she received at memory unit, the staffs are very very patient, since my mom doesn't understand the English, they tried to learn Mandarin in order to communicate with my mom, their kindness will be remembered for ever. But I really hope it can do the diet grading better. Since my mom had swallow issue, they started her with puree, upgrade to minced and moist, then regular, obviously my mom had issue with regular, and she lost weight( plus she is very skinny to start with), so I asked to downgrade, the answer that I got the next level is back to minced and moist, but I did find out that there were still two levels( soft bites and easy to chew) in between. My question is why they upgrade from minced and moist to regular(three levels up) instead of one level up at first place, and when I asked to downgrade, and they refused to do so. I had scheduled conference with social worker on Monday August 11, I was thinking to address this again during that time, since I failed to reach the Speech Therapist multiple times. But it was too late, and my mom passed away the day before that. I understand that upgrade the food level needs evaluation, but downgrade should be easy, but it is not the case in this facility. I really hope this change has been done before my mom passed away.