R

Red Rhapsodos

This place literally did not care. There is no communication whatsoever in regards to care when appropriate. We had to figure out everything ourselves when they decided that a patient who cannot LEGALLY drive can absolutely be discharged and forced to find a ride by themselves. Not once did a doctor reach out and speak to us, rather we had to call around and find answers from these people. We had so many questions and no answers. We could not rely on the admitted family member to reiterate this to us as they are not cognitively coherent. Their idea of being "good to go" is a doctor reading the chart and never seeing the patient but signing off as a green light. If that's not the biggest case OF MEDICAL FRAUD I've ever seen... These people like to leave forms in the patient rooms on their boards, and hope that family comes by to obtain them. These were the same people who would also fail to knock and announce themselves to a blind and hard of hearing person. THEY MESSED UP THE INSURANCE MORE THAN ONCE! These people have no issue with not communicating inter-departmental as administration proceeded to call us in the morning and say that family is HOSPITALIZED - which was not true - and whether or not we wanted to pay to keep their room! We rushed to the facility and was promptly met with confusion. The lack of care seem to be from the top down. There were some good nurses and there were definitely bad nurses. Sometimes medications were forgotten, sometimes the kitchen failed to follow dietary guidelines. I saw everything from small grotesque food to bandages were not replaced and wounds were open. I saw beds that had bodily fluids and weren't cleaned right away. Staff also had the joy of 'cleaning up' which was essentially just putting furniture back into corners and nothing else. They also seem to enjoy moving personal belongings without permission or supervision. I am an understanding person. I've worked in this field. I know people are burnt out in short staffed. But there were simply too many mistakes made here for it to be ignored. At some point it isn't the burnout or the short staff, it is literally because they do not care.

J

Julie McDaniel

I don't recommend going to this place. My mom was in there for rehab on the third floor from the end of Oct to Dec 17th. Last month they dropped her off at her apt with No Oxygen. Dec 11,2025 they didn't bring her to her cancer apt then on Dec 12th they dropped her off at the hospital for an apt I told them was canceled and left her there by herself for 3 hrs having dementia and the Oxygen tank they brought was also empty. Hospital told driver that my mom can't come back without a CNA well if she would have had the apt I would have been there. Very few staff had knowledge about how to change my mom's colostomy bag and they said they ran out of supplies so I had to go get some from Elevation Medical who had also came a few times to show the staff how to change the colostomy bag but they didn't want to even listen or learn. Her bag would leak out about 7 times a day.

D

David T

I would never put any one I truly loved in this place. The Nurse named Molly is a Bully and never answered our questions and my mother was in Severe Pain every night. She yells at other Staff and is overall a very Bad nurse . The food is also terrible. The rooms are nice. But that is about the only redeaming quality. The CNA never the call lights in any sort of timely manner. The DON also is clueless about anything. Turns a blind eye on every concern. Just go any were else but here.

M

markbassman1

If you don't have to go here, dont..don't... The food is 2nd rate, the physical therapy is spotty at best. The nursing staff, especially at night is not good. The business side of the staff are very nice and Informative. Otherwise I would have given a 1 star rating. My Mom absolutely hated her stay there.

D

Devyn Sheel

The location is well appointed, extremely clean, and has an amazing gym. Physical and occupational therapists are always available. The food is very timely, generous portions, and based on the fact that it's institutional food, it's very good. I have favorite staff in every department.