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Raquel Gomez

Our grandfather experienced significant neglect while residing at this nursing home, including being taken off prescribed medication without the knowledge or consent of his family. Proper medical oversight, communication, and standards of care were not maintained, placing his health and well-being at serious risk. Due to ongoing concerns regarding his safety and the facility’s failure to provide appropriate care, our family made the decision to remove him and transfer him to another facility. These circumstances indicate serious deficiencies in resident care and administration. This matter warrants immediate review, and we respectfully request that the appropriate state authorities conduct a thorough investigation to ensure accountability and to prevent similar harm to other residents.

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Johnny Lean

This nursing home should be shut down. What happens inside these walls is not “care” — it is neglect, plain and simple. The most unforgivable failure is that patients are taken off their prescribed medications without consent, without explanation, and without involving families or legal decision-makers. This is dangerous, unethical, and inexcusable. Residents come here trusting that their doctors’ orders will be followed. Instead, medications are withheld or discontinued as if they are optional. These are not minor prescriptions — these are life-sustaining medications that keep patients stable, alert, and functioning. When those medications are suddenly stopped, residents decline rapidly. The change is heartbreaking and terrifying to witness. Families watch their loved ones go from talking, eating, and recognizing people… to becoming confused, weak, unresponsive, or hospitalized. And when families ask why, they are met with silence, excuses, or outright denial. No one takes responsibility. No one provides answers. No one acts with urgency. Stopping medication without consent is not a “mistake.” It is a violation of trust. It strips patients of their dignity and families of their peace. It causes unnecessary suffering that could have been completely prevented by simply doing the job they are paid and licensed to do. The emotional toll this takes on families is devastating. You leave each visit feeling helpless, angry, and terrified of what condition your loved one will be in next time. No family should have to fear that a nursing home is actively making their loved one worse. Management either ignores what is happening or allows it to continue. Either way, the result is the same: patients are harmed. This is not a staffing issue or a paperwork error — it is systemic neglect. If you are considering this facility, do not walk away — run. Ask detailed questions about medication management, demand written confirmation, and monitor everything yourself if you have no other choice. State regulators need to investigate this facility immediately. Vulnerable residents deserve protection, not silence. What is happening here is dangerous, unethical, and should never be allowed to continue.

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Tania Ochoa

0 stars — this place should be shut down. This facility recklessly and negligently endangered my grandfather’s life. Without consent from him or his legally designated power of attorney, they abruptly took him off Parkinson’s medication he had been prescribed and stable on for nearly ten years. That decision alone is unforgivable. Their excuse was that staff “didn’t see a difference” with or without the medication — a statement that shows a complete lack of medical competence and disregard for basic standards of care. Shortly after removing his medication, my grandfather experienced a rapid and severe decline, followed by serious, complex health complications that have now shortened his life. The care provided here was careless, dismissive, and outright dangerous. This facility failed in its most basic responsibility: protecting vulnerable residents. The only positive moment I had with this place was the day I finally removed my grandfather from their custody. In fact, one of their own employees urged me to get him out, which should terrify anyone considering placing a loved one here.

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Ray Restaino

Hey so check me out my name is Ray Restaino on May 29th 2025 I was hand delivered to the Heights being a bit nervous as expected I was trying so hard to fit in it didn’t take long to make friends to talk to.When getting here my body and mind was broken trying so hard to get back to normal but little by little it just seemed to be working out for me being here at the Heights.I wanted to share a few people and departments with you,Chuck who runs the Therapy department is a great guy he has a wonderful dedicated team that has done unbelievable things to get my body back in shape,Jo who works in the Business office takes care of applications for Medicaid,Disability,insurance etc a super nice lady and gets whatever you might need done,Leslie who works in Social Services is a hard working young lady who gets it done for you Leslie goes above and beyond her job title if you need something done talk to Leslie she makes it happen,Shantelle is the lady that runs the Activities department this lady is full of life and positively has the best laugh in the building and works very hard with her sidekick Eva they offer really fun things like Karaoke,Bingo,Yoga,Birthday Parties,Field Trips,ROCKING barbecues,They both are excellent at what they do,The Doctors and Nurses try their best to provide good service,the food is good.Marsha who works at the front desk is one of my favorites to talk to she gets things done and is the sweetest lady.Last but not least there is Sam the Administrator this gentleman is such a nice and kind human being coming into work early and leaving late every day Sam puts in one hundred percent everyday and that’s why it works so well here at the Heights.Were the road called Life takes me from here I am not to sure yet but I do know that I am so thankful to UC Health burn center,Kindred Hospital Denver and especially the Heights for getting me almost back to normal.If you have a friend or family member that you are thinking about admitting to the Heights don’t think twice it’s a great safe facility that really just wants to improve people’s life’s everyday, Take care now Ray Restaino

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Kay Bachman

This is the Nicest Rehab facilities I have ever been in. A family member has been in here for several years, and is well cared for. Everyone knows all the patients and stop in often to just say hi. Of course we would prefer they would be at home still, but since that is not possible we are extremely comfortable using this lovely place.