J

Jenni Guevara

Zero stars horrible place don't listen to the postive reviews there's nothing positive about this place they truly deserve to be shut down they mistreat patients and don't care to answer call lights

R

Ranisha Mckinnies

After a year of our loved being in this facility and being DISREGARDED AS a person unable to do anything for their self! I’d highly recommend no one leaves their loved ones here if they don’t have too, and to check on them daily if they’re in this facility. Being short staffed is not an excuse and covering their staffs neglect and failure to do the important things, like the continued cleaning and monitoring of ALL body fluids of ALL the residents regardless of the missed managements responsibilities. I’d personally recommend to everyone to record the Ombudsman contact info posted on the wall board directly inside of the facilities entrance and call and make all necessary complaints in regards to this facility and staffs failure to do their jobs.

J

Jose A Guevara

Zero stars don't send your loved ones here don't give them money they mistreat their patients and don't answer call lights they caused my dad to get septic shock there's noting positive about this place

A

Anthony Searcy

The reason I am giving Rowan Community a 5-star review is because they care. The staff care about the well-being of their patients and several of the staff members are long time employees. We have 2 children at the facility that are suffering from a terrible neurological disease. They will never recover, and Rowan Community is their home. The staff treat them as such and take care of them like they are their own. You can't put a price tag or a star rating on that. If something were to happen to my wife or myself, we know that they would be taking care of. With that said, it is an older building and has a lot of the issues that come with an older building. They unfortunately are dealing with staff shortages much like every other business these days, but they are doing the best they can. Everyone pitches in to help. It is all hands-on deck when it comes to meal service, and they do the best they can. We are very involved with the care of our kids and you will find my wife there at least 3 times a week. Unfortunately, several of the residents have been forgotten by their family members and they expect the staff to just "handle" their needs. If you are looking for a state-of-the-art facility, Rowan probably isn't that. If you are looking for people who care, Rowan is the place.

A

Allison Gordon

Honestly, this is one of those situations where if I could take stars away from them or give negative stars, I would! My father was brought to Rowan after a back surgery for rehab, because it was affiliated with the VA. They seemed to be highly rated but this is the biggest nightmare of a care facility I’ve ever experienced in my life. This is the hell you send your loved ones to when they are dying! Before I even got there, my dad was texting us non-stop to come save him. He did not get breakfast because his dinner the night before was practically inedible. He begged us to bring him outside food. Upon walking in you are immediately hit with a smell of a mixture of morgue and mold-riddled cafe. Then you see the paint, decor, and bedding is all from the 1970s and 1980s. The beds spring boards and the mattresses are foam, not memory foam, regular camping mat foam. The beds at the hospital were more comfortable. The staff seemed mostly nice, but the Director of Nursing seemed to find us audacious for saying that the beds were not adequate. Dad was complaining of pain three times more in these beds than he did at the hospital before his surgery. I asked her how old the beds were, and she answered with “They are perfectly functional! What’s wrong with them?!” That’s not what I asked. The more I sat with my dad, the more triggered I got by the sounds and smells. It sounds like an insane asylum. Doors being slammed every 30 seconds, equipment knocking and slamming, staff yelling at each other across the halls, patients melting down, etc. There is no AC in the individual rooms. The PT center can only handle one patient at a time, and with as many patients as they had, I’m not sure how often they could have gotten around to my dad’s care. As I walked to different places in the facility I was hit with what smells like feces and rotten menstrual pads. Then I had to get on the floor because my dad dropped his hearing aid battery and the floor was sticky. There were no chairs for visitors or patients to sit on. We sat on the unoccupied bed in the room and our backs started hurting as well.