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I would not recommend this facility for your loved ones. Family came in and barely received OT/PT, compared to what they were supposed to provide. Beds don’t have any protection for patients who are a known fall risk. Family fell out of bed and had to be rushed to the hospital for stitches. They also either has sepsis or a concussion, and they are planning to send them home. I’ve tried calling the staff multiple times and can’t get a return phone call. I also received a false report of what happened, and have yet to hear the real story. Stay clear.

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Cyndi Bush-Luna

The staff is caring and professional. My mom is getting great care here from the nursing staff, the CNA’s, the Physical Therapists and the Occupational Therapists. The Case Worker has also been a terrific help in overseeing her getting-back-home plan. Some of the food selections are excellent - the egg salad sandwich, Rueben sandwich and meat loaf dinner are tasty examples. Modernizing the beds and linens would be a good addition to the excellent staff and the many food options.

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Shelly Linenberger

My father-in-law was placed at Western hills for a short time. Due to his health, he needed to transfer to the hospital. However, from the very first phone call I made, the staff was responsive, sincere and genuinely interested in meeting his needs. During his short stay, we engaged with nursing staff, physical therapy, scheduling for upcoming appointments, the social worker and the director. Everyone was so responsive and helpful. Knowing that the staff cared so much and paid attention to detail, provided such peace of mind. I would highly recommend other families to reach out to this facility when looking for care for a loved one.

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Frank Havel

My grandmother had a delightful time staying here! The staff treat residents with the respect, dignity, and patience they deserve and I think that speaks volumes. After touring several other facilities, I can say with certainty that not everyone is operating with this level of engagement in their care. All of the staff I interacted with here went out of their way to accommodate my grandmother. It’s so difficult to replicate the comforts of home in a nursing home, but allowing the staff to bring their dogs in does just that. The dogs (all very well behaved in my experience) bring so much life and joy to the building, giving residents a belly to rub and a reason to smile. Such a brilliant idea. She said the food was always great while she was there and I am so grateful for the quality of care she got. Hospitality at western hills is not a goal, it is a culture. Thank you to your team for operating with such consideration and integrity!!

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Dean Gomez

My family member recently stayed at Western Hills Health Care Center, and I can honestly say it was a much better experience than anything we had seen elsewhere. From the moment we walked in, the facility felt welcoming and clean, and the staff treated us like family. The nurses and caregivers went above and beyond to make sure my loved one was comfortable, safe, and cared for. Any questions I had were answered right away, and the open communication gave me real peace of mind. The rehab team worked closely with my family member, and the progress we saw in just a short time was incredible. Compared to other facilities we visited, nothing came close to the level of professionalism, kindness, and attention to detail that Western Hills offered. My family member wasn’t just another patient here — they were truly cared for with respect and compassion. I would highly recommend Western Hills Health Care Center to anyone looking for a place where their loved one will receive excellent care. It really does stand above the rest.