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Bentley Kindly

If I could give this place a zero star I would, Please do not take your loved ones to malley transitional care center . They do not care for their residents at all. First off they had my grandma sitting in a dirty diaper for two hours one day, that same day we also found ants crawling in her room. Which I believe that is unacceptable in a nursing home. They only gave her 5 to 10 minutes of physical therapy, two times a week, 5 to 10 minutes occupational therapy two times a week, 5 to 10 minutes for speech therapy two times a week so a total of 15 minutes to 30 minutes weekly of physical therapy, occupational therapy and speech therapy all together very unacceptable. They kept her catheter in her the whole time she was there because they were too lazy to get her out of bed to go help her use the restroom when she needed to. It has now caused a really bad infection causing her to go to the ICU. Which we found out caused an extremely bad UTI plus multiple other infections. The nurse in the ICU stated this is the worst he’s ever seen as being a nurse in the ICU. She has became septic because of all the infections but primarily the UTI infection. She has become non responsive because of all these infection caused by/at the facility Every time I went to go see my grandma she told me they neglected her and did not listen to her as she wrote down in her little notebook as shown in the picture below. This is very unacceptable as well. Every time we had a question about what was going on, there was no nurses to be found once we found a nurse, they didn’t have any answer for us at all. The doctor on site took her off of one of her prescribed medication. Which has led up to one of her infections. On top of all of that they didn’t get her out of bed so frequently she now has an extremely bad bed sore as seen in the picture below. So I please beg everyone to not let your loved ones go to Malley transitional care center as I stated above.

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Charline Laurent

I came to Malley straight from the hospice hospital at the end of August. From the first day until now I have been treated with excellent care. From Karena , to the doctor, and all the staff it has been easier with your help in answering the questions we had. The Nurses who make sure I am comfortable and not in any pain, the wound care team I can’t say enough how grateful I am for the care you have given me treating the wound and now its all closed and healed. To the staff in the kitchen who serves us ( yes the food is really good) the laundry who takes care of my clothes. The cleaning ladies who always makes sure the room is clean, to the CNAs who get me in and out of the bed daily thank you.for your care to me. I can’t say how much I appreciate the care I have received thank you Chan you makes my day better every day. There are others as well who’s face always has a smile on it. This is the first time in 53 years that I am away from my husband and family thank you that you have made this transition easier for me.

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Noah

My father-in-law was at Malley for 9 days in September of 2024 and he was treated very well by the staff members from the moment he wheeled through those tinted black glass doors. All the staff at Malley showed genuine interest and care in meeting his needs. The facility always smelled good and staff/patients always were friendly and approachable. When my father in law needed help, with things like going to the bathroom or laying back down to bed, the staff were quick to respond and usually were smiling. Everyone from housekeeping, laundry to nursing, activities, social services and therapy were engaging and willing to help him. I highly recommend Malley for your loved ones as this is a place that truly cares about individuals and their needs. Thank you Malley for always going above & beyond not only in care but in attitude!!

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Claire Moulden

My husband spent his last days under hospice care at Malley. To a person, from reception and admissions to nursing and housekeeping, the staff were exceptional. They all exceeded my expectations. I was even there overnight and observed that the nighttime staff, who usually go unrecognized, were attentive and kind. My husband needed total care in his last days, and the nurses and CNAs didn't wait to be called, following a routine of filling his every need with kindness, competence, and caring. I am filled with gratitude that my husband was able to be cared for in this truly fine nursing facility.

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Dianne Cutshaw

Malley Transitional Care facility has mostly been a good place for my mother. Some of the staff have been amazing. Josie is amazing and has gone above and beyond. She listens to our concerns and has shown compassion and care for my mom. Shaun has also been very kind to her. The quality of the food has been good and they are very accommodating, encouraging my mom whether she wants to eat in the cafe or in her room. Overall, we are thankful for the excellent care during the day but are frustrated by the drop in care at night.