B

Brenda Kirtopoulos

The neglect is almost criminal. Keeping up with the lies and non compliant care consumed my day. I had to hire someone to stay with my dad when I couldn’t be there. They claim to offer “comfort” measures at the end of life, but “comfort” is the last word I would use to describe their care. It’s all about the money that they can bill Medicare. In fact, Medicare was still being charged for specific services on specific dates after his discharge and sadly, after he passed away. When I called the service providers to dispute the charges, I was told, they were not notified of his discharge- disgraceful! Thankfully, I was able to move him to Hospice for his last days - it was like night and day. Filing a complaint through the state is a very long process. I will say, there was a very small handful of (revolving) staff and some of the admin staff that really tried their hardest to make things right. Unfortunately, their efforts could go just so far. I feel sorry for them that they’re subjected to such horrific conditions.

M

Morine Allston

If I could zero stars I would. This place was horrible to my father. The extreme neglect caused him to he transported to a Yale via ems. He was non responsive, altered mental status for who knows how long. If my sister didn’t visit when she did we are sure he would not be here today. Please keep your loved ones away from this place. Our father still has not recovered to the point of when he arrived at this horrific place.

G

Gerald Paige

This place is absolutely horrible! My father in law was there for a short period and his condition deteriorated rapidly with no intervention from the staff! Ultimately he had to be taken by ambulance to the local hospital. I have never seen a healthcare facility that doesn’t provide healthcare!!!! This is not a place you should allow your loved ones to go to, it is not safe!!

P

Pamela Bivens

My father deteriorated daily during his abbreviated stay. We needed to call ems. He was dehydrated, malnourished and hallucinating when we rescued him. Please keep family members away if you care and love them. Warning, warning, warning ⚠️ 😳

C

Cheryl Guarino

Absolutely disgusting place , both the Rehab side and long term. My mom was not helped to the bathroom but left in a diaper. I insisted she had UTI. After 3 days I found out they kept trying to get a urine specimen through catherization. They had tried twice and had put my mom through hell. I told them no more. I got the specimen myself, they were too lazy to walk her to the bathroom. It was positive. When my mom was moved to the long-term side, which they did not inform me until they called me, the room was filthy. The bathroom not clean. From previous patients. Urine all over the floor and toilet. A mouse trap was left on the dresser, even after I complained it was still there. The call bell was outside my mom’s room, went off every time someone hit their bell. It never stopped ringing. Hardly anything for the patients to do, they only had two recreation therapist who are very nice, but not given enough help to make this place happy for long-term patients. Most of the staff were rude and unfriendly. Even the receptionist coming in, were not friendly and never smiled.I’m happy to say I got her tout of there after two weeks of hell. Do not come here. Do not take your loved ones here, especially those who are unable to speak for themselves. ! If you go to a long-term facility that does not have the owner and or administrator consistently doing rounds and checking up on what’s going on, it’s not a good thing.