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Pamela

Harrington Court was Genesis Healthcare and bought out in 2021 by Complete Care Management LLC. The current Harrington Court received a 1 star because of the complete lack of compassion for the patients by the Administrative Team. Patients do not receive medication on time and if asked about it you cannot get timely answers. I spoke to admin about this issue. It shouldn’t take 4 trips to the nurses station to get Tylenol. If I ask when was the last dose I expect someone to type in the patient name and retrieve the information promptly. My experience this Jan of 2026 and the passing of my mother was unacceptable. My mother was left in pain & suffering. Hospice was witness to the lack of Tylenol or any pain med. Hospice was told morphine on site only to have mom not receive it because there was none. Medicaid should open an investigation on this facility. Last count was one Tech to over 50 patients and one Nurse to over 30 patients. My complaints are to many and these are not passive complaints. They involve pain & suffering for patients and families watching it. The death certificate is wrong. Who is this Dr? I never saw one. They never contacted us. I reported two days in a row mom looked to have had a stroke. No one has done or said any word in sickness or death. The Family was handed an invoice in my mom’s room when she was receiving her blessings from a minister and local chaplain for Hospice. Why would Keith Byron; Business Office Manager, feel he had the right to walk into my mother’s room and interrupt this moment only to hand an invoice of a patient on their first day of Hospice and include a price to Jan 31, 2026 on this invoice. Could he not have mailed it? No excuse. Mom has passed and is with God now. My memory of my mom’s passing is of her eyes in pain. The shame is on the Administration not the staff that works hard. I’m not done with this matter. I will advocate for the elderly now that I have witnessed first hand what is going on in these homes.

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Austin Deming

Nice clean facility. Very cordial staff helpful coming and going. It’s been a long time since I visited someone there and I must say you’ve kept the place clean and neat. You do appear to be shorthanded at times entering and leaving sometimes it’s difficult to get through the front door. Note I am only a visitor

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Elsey Sullivan

My father was admitted to the hospital the day he left here with severe dehydration. His kidneys are failing and he is renal failure. This place is neglectful. I asked what medication my father was currently on when I was there to double check his meds were right. 3 people had to track down a nurse who I overheard swearing in the office about my request to know what information. I'm horrified my dad had to spend time here. We are contacting a lawyer for negligence. They turned him into a zombie, left him dehydrated to the point of kidney damage and lied about his condition. Luckily his stay there wasn't overly long but we are a family who looks after one another. What happened to him was atrocious. He was there to recover after surgery and get better and left 1000 times worse. Neglectful.

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Mark Durham

I was in Harrington court for after hospital rehabilitation in the beginning of the covid 19 pandemic and I was lucky to not contract the virus. My roommate was taken to the hospital and exposed to areas known to have the virus present and when he returned they didn’t even quarantine him. They just put him back in my room. I expressed my concern and was told not to worry about it. Also the staff didn’t change their disposal gowns that were provided and mandated to be changed after leaving a room. I’m not surprised there were multiple breakouts of the sickness. Also when I was admitted the staff was informed and instructed by the in house doctor that I needed narcotic pain medication and to give it to me and they refused until I requested the facility’s supervisor. After the supervisor was called in from home they finally gave me my medicine that I had been on for decades and my body was dependent on. The facility reeked of urine and getting a staff member to assist me during the day was near impossible. However the night staff was absolutely perfect. I had one daytime nurse’s assistant tell me that my comfort meant nothing to her and she was only there for the insurance. I don’t recommend that anyone place their loved ones there.

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Ann Antley

I went to Harrington Court to visit a resident. Before I entered, a pleasant staff member, greeted me. I appreciate that attitude. Upon entering the first thing I noticed (was geriatric nurse at various Rehab facilities), was no smell. I've been retired for 25 years but am pleasantly surprised that this old issue has been resolved. Staff was friendly, attentive and welcoming. Very good experience at Harrington Court. 😃