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ferris nasser

I am currently in rehab at Hancock Hall. Great Physical and Occupational Therapy program. The food is very good. I used to own a restaurant and I know how hard it is to feed a lot of people. They do a great job. I have talked to some of the staff there in the kitchen and it seems like if there was room to put a steamer it would be a big help and the quality of the vegetables. They are very happy to make substitutions for whatever meal is designated and the substitutions are good. The place is quite clean. , very quiet and peaceful. I have been here twice before basically for when I was sick and had to get stronger again one time for a three month stent for heavy duty antibiotics. It’s my first choice. when I arrived here, they already had an air mattress set up and the night nurse supervisor. I think her name was Jessica put the bed rails on for me. Special attention by the PA, Margaret and Nurse Mellissa.. Too many more to name.

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Dawn Palmieri

Stay away, as an RN, my mother was there for Rehab as well as completion of antibiotic therapy. She is 96 years old. Within 4 days, my mother's backside was open and raw, a stage 2 wound. Which I am dealing with at home. Their Physical therapy was none. I requested my mother be sent out to Danbury hospital for a full evaluation. It was noted of the wounds to her back side and front side as well. She was there for a few hours and the ER Dr. Stated my mother needed to continue the antibiotics and wrote the script. She is now home and getting back up on her feet. Please don't send your love ones here. They enact orders with out the consent of family and the feeling of this place I experienced is one of apathy and no follow thru.. Beware.

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Janice Seidl

My mom is presently a resident at Havencare in Danbury , her sister and her brother were both residents there. The cleanliness is impeccable, The housekeeping staff is always polite with a smile and a good morning when you walk in. I can sleep well at night, knowing that she is well cared for if I am unable to get there I don’t have to worry one bit.. they have activities every day mostly all day long. She spends very little time in her room.

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Gregg Artzt

Exceptional!! The entire team at Havencare provided an extraordinary level of care to my father-in-law this November. Their attention to detail and their compassion for him and to all of our family members through what was an extremely difficult time was remarkable to say the least. We nothing but respect and gratitude to the entire team at Havencare.

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Mandi Somers

My mother spent six days in this facility back in March. Unfortunately, our experience was deeply concerning and heartbreaking. The facility was clearly understaffed. Her medications were left unattended on her bedside table, and at one point, a nurse attempted to force-feed her pills using applesauce. The following day, when my father arrived to visit, she was struggling to breathe. He had to advocate multiple times for her to be taken to the ER—only then was action taken. By that point, she had gone over nine hours without anyone checking her vital signs. When I met my mom in the ER later that day, she told me, “If I live, I’ll tell you what happened to me in there.” I wish more than anything she had been able to share that with me—but it was too late. This facility came highly recommended, which made our experience all the more disappointing. During our meeting with her care team, we were told that she was “giving up,” among other dismissive and unhelpful remarks—comments no one should hear while their loved one is actively dying. My mother passed away three days later. While she did have Stage 4 metastatic breast cancer, I firmly believe the level of care—or lack thereof—accelerated her decline. Staff did not provide consistent updates to my father, who was her primary caregiver and spent nearly every waking hour by her side. Even on the day we learned she would be removed from life support, the response from the team was cold and lacking empathy. We were told an investigation had been opened into the nurse involved in her care, but we never received any follow-up or accountability. It pains me to write this, but I would not recommend this facility based on our experience. The lack of compassion, communication, and basic medical attentiveness is something no family should have to endure during such a critical and vulnerable time.