Riverside Health Care Center, Inc. is a Medicare-certified nursing home located in EAST HARTFORD, CT. CMS overall rating: 1 out of 5 stars. Google rating: 4.6 out of 5 from 408 reviews. Accepts both Medicare and Medicaid.

Riverside Health Care Center, Inc.

east hartford, CTMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Limited Liability company

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

745 MAIN ST

EAST HARTFORD, CT

Capitol County

Service Area

This nursing home is located in Capitol County and serves residents in the CT area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Chain Affiliation

NATIONAL HEALTH CARE ASSOCIATES

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.56 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.72 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 46.3% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 22.4% / Industry Avg: 35%

✓ Below average (better) (lower is better)

Google Reviews

4.6
408 reviews
Emma Lee Mills

Emma Lee Mills

This facility is horrible and I went to see my loved one. The over whelming smell of infection and rotting flesh was devastating. We had to open his window up and spray his room. His foot was oozing puss and other fluids. There was blood all over his floor by his bed. His legs were so swollen and had wounds and blisters all over him. He had a wound bandage that was last cleaned and changed 11/24/2025. We had to clean him up. Thank God my mom is a nurse and knew what she was doing. My loved one looked like hell. He hadn't been showered in 2 days. The amount of dried skin built up on his foot and leg was insane. His room was filthy. I would give them a one star if I could. That place should be shut down. I have called the state on them and put a camera in his room. We have tried to move him but they lie on his records and make it seem like he is impossible. I am disgusted with this facility and the state for not doing anything. The nurses and aids should not have licenses and be able to practice medicine in any form.

Verified Google review
Todd Watson

Todd Watson

Excellent facility and Excellent staff. Karen is awesome 👌. Physical Therapy is good. Very clean building. I don't have too many complaints. The food is good. The recreational penny auction was fun. I like that I can go to the gift shop and socialize with other residents.

Verified Google review
Sophie Rogers

Sophie Rogers

We came to visit our friend who is in the new vent unit. She looked wonderful! They had taken really good care of her skin and her nails. We we able to bring her down to a concert with a guitarist who sang familiar songs. Everyone was so friendly and caring. We feel truly blessed to have our friend finally in such a wonderful place.

Verified Google review
Rose Goldsher

Rose Goldsher

A horrible experience for sure. I hope no one who works there ever has to rely on someone else to get to the bathroom. The wait can be excruciating. The food was horrible. Short staffed. There were a small handful of compassionate people; Karen who was wonderful, Janet working late night a young very kind girl. They came within minutes of my ringing the call button. Many times the wait was more than 20 minutes. Also a kind person was Susan a patient liaison. Forget getting a good night's sleep. PT and OT was not what I expected. Disappointed. The people were nice but I expected more.

Verified Google review
Natasha Haims

Natasha Haims

The staff at Riverside Health Care Center are compassionate, attentive, and truly dedicated to their residents’ well-being. The admission process was clear and handled with great care for my family’s needs and concerns. The staff continues to provide excellent support and consistent communication, which gives us comfort and peace of mind. We are very grateful for the wonderful care they providw

Verified Google review

Reviews from Google Places for Riverside Health Care Center, Inc.. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.