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Sara Reid

Both of my 99 year old parents landed at Autumn Lake after a short hospital stay to treat Flu A. Prior to this they were living independently without any help in an old colonial home. They are now sharing a room in this facility. I am extremely concerned that they are not getting the care they need! Yesterday I arrived at 11 AM to find my Dad wanting to get back in his bed to rest, but the bed had a wad of dirty, soiled sheets in the middle of it, totally unmade and unable to be slept in. After asking for help, we waited forever for someone to arrive and make the bed. Should not a bed be stripped and remade as one task? I should have done it myself! When my mom arrived, someone else's clothes were in her drawer! I think the staff thinks they are too old and stupid to realize that they are not getting any care. They are NOT offered water reliably or encouraged to drink as ALL elders should be. The nursing staff wants Dad to pee, but how will he without adequate water? Where is the PT? Where is the OT? Two weeks ago my Dad was driving, grocery shopping, hanging laundry on the line, making corn muffins. He is at this "skilled nursing facility?" in order to attempt to get back to some fighting form, but the flu (along with the stress of being at Autumn Lake) has made him extremely confused. I think the staff thinks his baseline is an addled old man with little hope of improvement, so they just leave him be. For this expense, I expect someone to be checking in on them REGULARLY!. We will be looking for a different facility if this continues. I am well ready to change this review if for some reason things change.

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Karissa Doherty

My family member stayed at Autumn Lake Healthcare at Madison, and we had a very good experience from start to finish. The staff was kind, helpful, and always willing to answer our questions. The care was attentive, the atmosphere was warm, and the facility was clean and well-maintained. We felt comfortable and confident knowing our loved one was in good hands. I would definitely recommend this facility to others.

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Katarzyna Gołąbek

I highly recommend Autumn Lake Healthcare at Madison. My grandmother was there for short-term rehab and had a really good experience. Every time I visited, the staff was nice, polite, and very caring. She enjoyed the food, felt comfortable, and the place was always clean. We were very happy with the care she received.

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Sylwia Winn

I researched many rehab facilities for my mother, and we decided on Autumn Lake Healthcare at Madison. We are so glad we chose it! My mom needed rehab after a fall, and she received excellent care. She had both OT and PT five days a week, and every day included different activities that kept her engaged. PT Avy was amazing—she put so much effort into working with my mom, and I could see progress every single day. They even had live music, which my mom really enjoyed. The entire experience was positive, and we truly appreciate the dedication and support from the whole team.

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Weronika Lupinska

My mother was a resident at Autumn Lake Healthcare at Madison for five years, and although she recently passed, I want to express how grateful I am for the care she received. The staff were always incredibly kind, attentive, and supportive. They took my concerns seriously and did everything they could to address them quickly. I especially want to thank Christine. She is truly compassionate in everything she does—from the activities she organizes to the way she treats every resident with such genuine care. She is a wonderful person, and I will always appreciate the comfort she brought to my mother and to our family. Thank you to the entire team for all your help, dedication, and kindness throughout these years. You made a difficult journey much easier, and I am deeply thankful.