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T M

I had to go for recovery when I was unable to walk temporarily after a hospital stay. Being my first time in a recovery setting I didn’t know what to expect however the staff made it pleasant for me to get better everyday. The doctor’s were great and always checked on my well being and made sure I had what I needed to feel comfortable. The physical therapy staff brought me along as I got stronger everyday. I was able to walk out of the center with no assistance because of them! I’ll never forget your patience and the attentiveness you guys showed me and I am forever grateful for that!! I thank you!! ❤️

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Iris Carde

I looked into your Facebook page and your place looks nice you even have a sign outside showing the award you won. In reality this place is a dive, my wife was admitted for rehab her bed was disgusting stains on sheet, call button encrusted with god only knows what, phone was dirty, wall outlets hanging, dirty railings, no curtain for privacy , a toilet see that was removed from bathroom to be used elsewhere. Not once did I see the cleaning crew mop the floors or clean tabletop or anything it was just spot cleaning. The CNAs and nurse were great, cleaning staff not so good. I had to go next day Clorox towels in hand to thoroughly clean everything near her bed. Contacted touchpoint no one reached out to me except staff in building.

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Jim Nickle

Touchpoints at Manchester was awful. That place is rotten from the inside out. My mother worsened while she stayed there and we could not get her out quick enough. We hated that place and so did my mother while she stayed there. Do not send your loved ones here. We sent our mother because it was the only rehab facility that was accepting patients. This was our mistake, only known after-the-fact. Absolutely Abhorrent. **Had to give 1 star to post this review. This place deserves negative 5 stars.

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Yvonne Leger

I am writing this on behalf of myself and my friend's mother. My friend was in long-term care. There were some individuals who were caring. There were others who were negligent and didn't give her the care she needed. She was bedridden. She ended up going to the hospital with a 108 temp and septic after having issues with her catheter. She was young and very knowledgeable about her needs and tried to tell people when there were issues. I argued with a supervisor about getting some information and was denied despite my friend giving them permission. She threatened to hang up on me. She died within hours of getting to the hospital. She was 51 years old. Can't, in good conscience, recommend this facility for anyone with significant medical needs. I most certainly will be contacting the owner on my review because the issues I wrote about were conveyed to the facility. And, no her message to us several times was "please get me out of here." I was pretty much the only visitor and the weekend people knew me. I was also there several times during the week.

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chris anderson

My mom was here for rehab after a week long stay in hospital - She was very well cared for ! She had physical therapy almost every day, and got stronger and stronger and was able to go home to her assisted living - something we never thought would happen. Just as any other rehab/ nursing facility they are short staffed - but we found them to be kind- hardworking caring individuals. She loved her aides - most especially Beverly We worked closely with the social worker Margaret - who was great , and the PT department which was top notch ! The pulmonary and cardiac NP’s were great- very knowledgeable and approachable Mom is a picky eater and yet was able to find something she could eat - This was not our first choice in rehabs but we are glad we were here - Mom is doing wonderfully and happy to be home