MYSTIC HEALTHCARE & REHABILITATION CENTER, LLC is a Medicare-certified nursing home located in MYSTIC, CT. CMS overall rating: 2 out of 5 stars. Google rating: 4.5 out of 5 from 210 reviews. Accepts both Medicare and Medicaid.

MYSTIC HEALTHCARE & REHABILITATION CENTER, LLC

mystic, CTMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Limited Liability company

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

475 HIGH ST

MYSTIC, CT

Southeastern Ct County

Service Area

This nursing home is located in Southeastern Ct County and serves residents in the CT area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Chain Affiliation

RYDERS HEALTH MANAGEMENT

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.60 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.45 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 57.1% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 54.1% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.5
210 reviews
Paula DesRoberts

Paula DesRoberts

There is not enough room to list all the positive comments that should be attributed to Mystic Healthcare. The kindness, patience and communication given to families is superior; however, it is the focus that is front and center on the patient that is outstanding. The facility and grounds are inviting. The general areas have an ambience that is homey in design and feel. Most important, the patient areas are consistently clean The staff is professional with an ability to maintain a friendliness that goes well beyond any job description--from the office staff, to the nurses and doctors, the receptionists, to the chef and his workers, to the cleaning employees--and all those I am leaving out that deserve praise. All are compassionate; all acknowledge a visitor with a smile. Meals look delicious, activities are varied, and the level of attention to patients is commendable. I feel fortunate that I found Mystic Healthcare for my loved one. It takes so much of the worry away.

Verified Google review
Old Account

Old Account

I saw the food they are serving residents. A sandwich the size of a fist with a single slice of tomato. It doesn't seem conducive to getting healthier. The front staff are very nice, but they seem to be understaffed everywhere else. None of this is the fault of the workers. It's a bad industry.

Verified Google review
Elizabeth Luck

Elizabeth Luck

I’ve been there three or four times in the last couple of weeks and the staff have always been very pleasant and extremely helpful whenever I ask for assistance or even when I had to make a phone call to talk to the nurse at the wing that I visit. When I call on the phone to talk to someone from the nurses station about my friend, they have always given me the information right then and there or have gotten back to me within a couple hours and answered my questions. It is very neat and clean and I would recommend this place to anybody that is looking for Rehabilitation services.

Verified Google review
Elizabeth Luck

Elizabeth Luck

Everyone here at this facility was very polite, very pleasant and took my cares and concerns under consideration. The facility was very neat and clean and the doctor and nurse all used the appropriate care. My doctor addressed all of the concerns that I had and came up with a solution to my problem. I would recommend this place most definitely.

Verified Google review
Vince Noether-Banyon

Vince Noether-Banyon

I want to take a moment to recognize the amazing care my cherished loved one received at Mystic Healthcare. The entire team truly took the time to understand their needs and treated them with patience, respect, and compassion. The facility itself was clean and welcoming, and it was clear that the staff take pride in their work. Everyone we interacted with was professional, attentive, and genuinely happy to be there, which made a difficult time much easier for our family. Overall, Mystic Healthcare has a wonderful team, and I am very grateful for the care they provided.

Verified Google review

Reviews from Google Places for MYSTIC HEALTHCARE & REHABILITATION CENTER, LLC. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.