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Kristie Dicecca

If I could give this place a negative score, I would. DO NOT bring your loved ones here. The level of neglect and carelessness at this facility is beyond unacceptable. Many of the employees appear miserable, disengaged, and only there for a paycheck. Patient belongings go missing, the environment is not kept clean, and compassion is nowhere to be found. My loved one entered this facility for rehab. Instead of receiving the care he desperately needed, he was left unattended, not assisted with meals, and ultimately declined to a worse condition than when he arrived. This is not just poor service— it is a complete failure of responsibility and humanity. For the sake of your loved ones, please look elsewhere for a facility that provides real care, dignity, and compassion.

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Paul Lourd

Very disappointed. While there were a people on staff that seemed caring, there were some that just were not helpful. And its not managed well. When you are trying to manage the care from 1,000 miles away, an occasional phone call would help. The social worker, Christine, should have her job title renamed to "anti-social". Every time I tried to explain what my question was she replied "we have a procedure", or "you are not following the procedure". Well, if you had TOLD me the procedure when my 99 year old mom checked in, that would have helped. the forms they sent to sign for admittance (4 days late) were a poor PDF scan. Never found out of the drugs that were prescribed were given. My mom as 24 hour aides. They were with her. They would NOT let them help my mom off the toilet and back into bed. She had to sit there and wait. Finally they just did it anyway, screw the rules. Could not watch her be miserable waiting for one of THEIR people. Look elsewhere unless you are local and can keep an eye on them.

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Ellen Colucci

My mom was at Candlewood Valley on two occasions after having falls and suffering with pelvic fractures. I found the entire staff from the Admissions Director to the Social Workers, the Nurses, Physical and Occupational therapists, Aides and Cleaning Crew to be kind, caring, loving and professional. And Christie the Concierge kept my mom along with the other residents involved in all kinds of activities. Thank you all!

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Debbie French-Alesi

Over the past sixteen months I have visited Candlewood Valley Health and Rehab at least twice a week or more to see my Mom in law and nearly every day for the past few weeks as she is near the end of her battle with Alzheimer's. The most difficult and heartbreaking decision one has to face is realizing your loved one has declined to the point that family is no longer able to care for or keep them safe in their own home. The caregivers and all extended staff at Candlewood have become an extension to our family. I have witnessed time and time again, the compassion, kindness and empathy they treat Mom, other residents and family members with. Whether it is bathing, assisting her to the bathroom (two person job), sitting and patiently trying multiple items for her to eat or putting soothing music on the TV to help her relax her anxiety, they do it all with professionalism and compassion. I cannot begin to list the many ways all the staff here have tried to make this most difficult time as easy as possible for all involved. Mom has experienced good days and bad but no matter what, she has received excellent care, and for that we are extremely grateful.

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Lorri Livulpi

My mom had to go to Candlewood in October. I was worried at first but I wouldn't have dreamed how good they have been with her. She loves it there. Very clean never any foul odors. The staff is extremely friendly and professional. Shout out to Ryan and Cindy. The caring and compassion they have shown is above and beyond. The rec.staff are wonderful. I am so blessed they are in my moms life.