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sara nebel

If I could leave zero stars I would. The nurses are rude. You can call the phone over and over. But the staff acts like they don’t hear anything , as I watched them walk right past the desk as I called the phone to see if they would pick up. My grandma takes blood thinners…they gave her twice her does. Coumadin levels were 9.9! They are supposed to be 2.5. The next day after they brought her home, she had a nosebleed and we couldn’t stop the bleeding so we had to put her in the hospital . She was so dehydrated They had such a hard time Getting a vein for an IV. The response from them was that my mom is the one who did this to her! They had her for five days to try and get her swelling down in her legs. Instead, she came back, dehydrated, overdosed on meds and worse then when she went in! Anytime we asked any questions. Nobody knew what they were doing with my grandma. She just sat there and they did nothing with her for five days just collected money off of her. The lack of Taking responsibility for what they have done is absolutely disgusting!!!! And don’t try to ring the buzzer for help because they don’t come for that either. My grandma’s roommate had a bruise on her cheek because they elbowed her while they were cleaning her. DO NOT LET ANY OF YOUR FAMILY COME CLOSE TO THIS PLACE!!!!! I say this with all good intention this is not a place for anyone to go!

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Flor Becerril

I was a patient in Room 117, Bed 2, and I’d like to express my deepest gratitude for the exceptional care I received. My nurse, Chandanpreet Kaur, provided truly outstanding care throughout my stay. She was consistently professional, kind, and attentive, always wearing a warm smile and maintaining a positive attitude. Her dedication to her work was evident in everything she did. Chandan is a valuable asset to the nursing staff. My two-month stay at Autumn Lake Healthcare felt like being at home. The facility is immaculately clean, and the atmosphere is warm and welcoming. It truly is a wonderful place for healing and recovery. I returned again at the end of November for another recovery stay, this time in Wing B. During that visit, I was cared for by Reneisha Bryan and Anika Paul, who attended to me with so much care, patience, and attention. They were both wonderful nurses who made me feel safe and well cared for. Even though I was no longer in her wing, Chandanpreet Kaur continued to show the same level of professionalism and compassion by coming to check on me. That meant so much to me—it made me feel comfortable and reminded me of my previous stay, which I truly appreciate. Everyone at Autumn Lake Healthcare is efficient, compassionate, and dedicated to their patients. They ensure patients are well groomed, properly fed, receive physical therapy, and are treated with dignity and respect. I highly recommend this center. I would even want to live here in my elder years because I know I would be taken care of to the fullest. Thank you Lorraine my case manager

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Diana Padilla

My father was there for two months after fracturing his pelvis. The staff was very kind and even loving with my dad. The food was good and the facilities were clean. I especially want to thank the nurse Chandra and aides Dupree, Jacqueline, Daniele and Raj. The physical therapist, Karina was very good with my father. They were all hard workers with a great attitude. I would definitely recommend!

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Joan Reilly

My husband, Brian, spent nearly 2 months. at Autumn Lake. He was very well cared for by the outstanding first floor nursing staff. All were very attentive to him despite being responsible to care for many patients. The folks in PT - particularly Emma and Victoria got him back on his feet. These people are all dedicated to their specific jobs and very kind and patient. Dr George was also fabulous with a great bedside manner and Nick was resourceful, kind and tended to Brian’s needs. Everyone was professional! I only wish the food was better. Not enough fresh food. (Food was too institutionalized). Otherwise I would have rated with 5 stars.

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Michael RussoWa

I was very appreciative of the services that Autumn Lake offered, especially my needs that were required, due to the nature of my injuries. I want to thank the Medical Staff, Therapy Staff & all of the Aides. I especially want to Thank, Chandanpreet Kaur, who went above & beyond, to help me get through my 4 month stay at Autumn Lake. I will never be able to thank her enough for all of the help & support that she gave me. You are a great example of your profession. Thank You Chandanpreet.