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Mary jo Picard-ami

If you have a parent and can’t be there to supervise everyday. Please don’t put them in this place. I would need an hour to write what goes on there. I went on Christmas and her teeth haven’t been brushed in months. Her gums are red and swollen. She screamed in pain when I tried to brush them. They don’t care about these patients. It’s a shame that’s how you live out your final years. My brother and I don’t live near, and it’s not easy going to see her. She can’t answer the phone now. And in one month she doesn’t know who I am. They have swept away at least 4 pairs of hearing aids. But won’t replace them unless I go there and say something. She can’t eat by herself. Yet I see no one helping. Awful! I have complained over and over. To the State. I just called now. Let’s see what happens.. I’m sure nothing. She’s reduced to an infant, without care. What an awful way to spend your final years.

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Veronica Filardi

I was a visitor, my experience of the facility was that it was clean with big bright pictures. The Staff was kind and very helpful. The staff was also very attentive to the patients.

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ciera

My brother was admitted to Norwalk Care Center. The facility has no running water. I learned this was due to Legionnaires’ disease in the building’s water system. In the meantime, patients were told to bathe with disposable wipes (so they can't brush their teeth??), meals were served on paper plates. The entire building smells terrible and feels dirty and unhygienic. Makes you want to vomit. The rooms and furniture are very old, with metal beds and stained chairs, and the place overall does not feel clean or safe. The phone is his room doesn't work, so we cannot reach loved ones directly. The internet and wifi service is terrible. I also worry for my brother’s safety — if he were to fall, I don’t know how anyone would even know, because staff barely check on him. Based on what I have seen and experienced, I would never ever recommend Norwalk Care Center. The conditions are unsanitary, the care is lacking, and the environment is unsafe for vulnerable patients. I cannot wait until my brother can leave this place. STAY AWAY!

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MARIA SMITH

Legionnaire’s I do not recommend for your family or loved ones My son was admitted to Norwalk Care Center on September 11, 2025 after being transferred from Norwalk Hospital. By the next day (September 12) the facility had no running water, and as of September 14 it still was not restored. I was later told this was because the building has Legionnaires’ disease in the water system, so they had to shut it off. Patients were told to bathe with disposable cloths, meals were served on paper plates, and I saw peanut butter and jelly sandwiches in plastic bags being given instead of proper meals. My son requires a Mediterranean-style diet for health reasons, but this was ignored. The phones in patient rooms do not work, so families cannot reach loved ones directly. Calls only go to the nurses’ station, but staff are often too busy to answer. During my visit I smelled fecal matter near the reception area, likely due to unflushed toilets. When I raised concerns about hygiene, food safety, and patient dignity, the facility manager was dismissive and told me my son could be moved if I didn’t like it. The building itself is very dated — metal beds, stained chairs, old furniture, and no clear directions for visitors to reach patient rooms. I also noticed the receptionist was busy with personal calls instead of assisting families. I am extremely concerned about the health, safety, and quality of care at this facility. Based on my experience, I cannot recommend Norwalk Care Center to anyone seeking proper, compassionate care for their loved ones.

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David Greenblatt

First, I want to give credit where credit is due. The PT/OT team is fantastic. Robert, Betty, Sophia, and Jake were amazing. Christy and Edrick were aides who were not only excellent at their jobs but went above and beyond. Laura and Rudy were nurses that also were outstanding. I am currently still here as a client/prisoner of Cassena Norwalk, CT. The following is mostly fact based on my meticulous notes with dates, times, and names. My assessment of staff is based on MY opinion. This review is meant to inform prospective clients. It includes conversations/interviews with current clients and staff here at Cassena. I arrived here Saturday, July 26th, at around 4 pm. from Norwalk Hospital. I was there for 9 days, I had two surgeries on my leg after obliterating it in an accident (tibia and fibula fractures and open fractures) extremely painful. I had prescriptions and orders with me, and I was due for pain medication shortly after arrival. I was told by the nurse and aide that the nurse manager (Elaine) would be me with me shortly and she was the only one who could give meds. My pain medication orders had me prescribed every 4 hours with the availability to take every 2 hours if needed. They called it breakthrough meds. In a 16-hour span and 14 requests to speak Elaine, she never showed up and I received my medication twice (8 hours a part). I was in horrendous pain and very aggravated. I had my family call and got through to Elaine, and they were told very rudely to have me brought back to the hospital if I was in that much pain. She later claimed because my meds weren't here yet she couldn't give my meds. The doctor and APRN later informed that's absurd that someone cant' get medication until pharmacy delivery, sometimes the pharmacy can take over 24 hours to deliver. There is always a prescriber available to be contacted to make sure clients get correct medications in a timely manner. I sent off a review at around 6 am. with the above facts, and Elaine showed up 30 minutes later because the owner saw my review. She was suddenly my best friend stating that she was never told I wanted to speak with her. She was so full of bs it was uncomfortable to listen to. She blamed everyone else for what happened. The nurse Tonya who delivered a few of those requests walked in and confirmed delivering the message and Edrick confirmed to me he told her at least 10 times. Sunday afternoon, Michael Bell Administration Director (runs the show) visited me and said everything right. He was actually really empathetic, he understands my disappointment, etc. He was great. I was very grateful. It made me forgive the debacle that had previously occurred. He said if i need anything to reach out to him. I deleted my initial review. Monday at 7:01 a.m., I request pain meds at 9:30ish. The nurse shows up with Tylenol for my headache??? I said I didn't have a headache. You must have the wrong room." I need my pain medication. 10:02 I receive my meds. 4 hours later 2ish I again request my meds. At 3:28, I use a walker to hop out into the hallway and start heading toward nurses station. Literally about to pass out from my pain and exhaustion, Robert OT saves me from falling and gets me a wheelchair. I reach nurses station to find Latoya (my nurse) elbows on the countlaughing it up with an aide and nursing manager. Claims nobody told her (there are 3 r quests). After receiving meds, I head to Michael Bell's office and inform of today's events. Completely different person this time. With attitude, he says this is a nursing issue, and I had to speak with nursing (yesterday, he wanted to hear all about my nursing issues). I had a list of things I needed addressed and he deferred everyone of them with absolutely no accountability. Then he ran me off asking a maintenance guy take me back to my room. I was utterly shocked it was the same person. I will finish the review from a family member account as I have hit letter limitation. FYI, there's a lot more...my meds still are not correct in the system