AUTUMN LAKE HEALTHCARE AT WEST HARTFORD is a Medicare-certified nursing home located in WEST HARTFORD, CT. CMS overall rating: 3 out of 5 stars. Google rating: 4.2 out of 5 from 183 reviews. Accepts both Medicare and Medicaid.

AUTUMN LAKE HEALTHCARE AT WEST HARTFORD

west hartford, CTMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

1 EMILY WAY

WEST HARTFORD, CT

Capitol County

Service Area

This nursing home is located in Capitol County and serves residents in the CT area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Chain Affiliation

AUTUMN LAKE HEALTHCARE

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.63 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.98 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 20.0% / Industry Avg: 20%

≈ At average (lower is better)

All Nursing Staff Turnover RateFacility: 42.1% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.2
183 reviews
pamela davis

pamela davis

I can't say enough good things about Autumn Lake Healthcare. My mom has been receiving rehabilitation therapy here, and the experience has been exceptional. The staff is incredibly caring and professional, and the administration is very supportive. My mom is genuinely happy and making great progress in this facility. I highly recommend them to anyone in need of quality rehabilitation services.

Verified Google review
Karen Esposito

Karen Esposito

After my mother's back surgery in early 2025, we were nervous about finding the right rehab spot. Autumn Lake Healthcare exceeded every expectation and truly felt like a warm embrace during a tough time. From the moment we walked in with its clean, homey rooms and beautifully maintained grounds – put us at ease The staff here are absolute rockstars! The nurses were attentive and kind, always checking in with genuine smiles and quick responses to any needs.

Verified Google review
Sue P

Sue P

A family friend spent several months this year critically ill, moving back and forth between the hospital and a few different rehab facilities. Autumn Lake at the Reservoir was the absolute best. The first floor team detected a life threatening condition that required immediate hospitalization and surgery which saved her life. Many thanks to Roberta and team for their exceptional care.

Verified Google review
ashlie sheridan

ashlie sheridan

Roberta and the nursing staff were wonderful in our families difficult time. The level of care provided was excellent. Couldn't have asked for a better staff. The food left alot to be desired though. Facility was always clean and welcoming.

Verified Google review
Jessica M.

Jessica M.

My mom stayed at Autumn Lake for three months after a very serious surgery. My siblings and I visited every day, so we saw firsthand how dedicated the nursing staff is. Twice, my mother’s life was saved because the team recognized critical warning signs and made the decision to rush her back to the hospital. If they hadn’t caught those signs, she would not be with us today. We have experience with three local facilities, and Autumn Lake is by far the best. Roberta and the nurses she employs — Margaret, Mira, and Luna — were true angels. My mom was a very complicated patient, and thanks to their commitment and care, she was able to successfully complete rehab. The food is honestly terrible, and that’s the one thing that really needs improvement. But knowing that, we simply kept food in the fridge and the nurses kindly brought it to her. In the end, what truly matters is the care — and at Autumn Lake, the nursing and support staff make all the difference. Roberta is a shining star, and we are deeply grateful to her and her team for everything they did for our mom. Thank you!

Verified Google review

Reviews from Google Places for AUTUMN LAKE HEALTHCARE AT WEST HARTFORD. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.