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Susan Hart

Relative sent there for hospice care. Our experience was that the staff is not appropriately trained and/or communicated to regarding hospice patients. Only because we were able to quickly engage an outside hospice care vendor did we receive appropriate services for a woman who had literally days to live. Although staff was overall friendly and approachable and her medications were dispensed reliably, there was a disconnect about diet and multiple other unnecessary rehab service consultations. Only because we remained at bedside throughout the daytime hours were we able to redirect staff from agitating her. Many providers actually seemed unaware of her hospice status and ended up embarrassed about the interaction. In short, the family felt like there was an oppositional relationship with the medical staff who seemed ill-equipped temperamentally to tend to a woman in transition. At this point, I would not recommend Autumn Lake for hospice care. Furthermore, we have been doing battle with the business side of the house as well. The process of being reimbursed nearly $12,000 has been painful to say the least. It has taken far too many phone calls over multiple weeks to the Windsor facility and at AL HQ to finally get a check sent to us. Unfortunately, our instructions regarding who to make the check out to were ignored, so we might still be waiting for our funds. I find it curious that literally the only part of our relationship with Autumn Lake that went smoothly was when they cashed our original check. This facility has issues up and down the chain of responsibility and no one has offered us the opportunity to submit formal feedback despite my request to do so.

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Aidan Dillon

The staff are kind people but the quality of care provided for my grandmother was unacceptably low. The staff repeatedly failed to get her to the bus that came to pick her up on time (she was unable to move herself), resulting in her missing all of her appointments with doctors. The quality of the food served was extremely poor. The assistance button in her room did not work so she was unable to get the attention of nurses when she required help. I understand that the facility is currently undergoing some changes but until improvements are made I would recommend anyone to avoid this place.

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Andrew Pizzano

The inside needs updating, but the staff are awesome. They take care of everything and make sure all concerns are addressed. It was a difficult decision to move my father out of his house, but the staff here made it much easier for everyone.

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Kathleen Adams

My mom just went there on Friday 12/5. She was at this facility 7 years ago when she had her other knee replaced and the place is so nice the whole place has been painted the hallways the rooms and they're doing more Renovations since they got bought out a month ago. The staff there is wonderful I can't remember all of the names but Tanya Lydia and Mary are three of the nurses and they're great very attentive & Georgia is one of her nurse's aides. She's a wonderful person who really helps my mom with her anxiety. And they've been taking really good care of her. So far no issues whatsoever

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Deb H

My sister was here for rehab the last few weeks. The staff took excellent care of her and were very kind to her. PT and OT helped her to get stronger. Diane at Reception was a huge help and a blessing with coordinating appointments and transportation.