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Kimberly Mellor

I can see why this facility has such a Low Rating & wish I had seen it Sooner. My roommate & best friend was Transferred & Admitted here yesterday(Wednesday- (09/24/2025)from The "USELESS!!"- "CHRISTIANA HOSPITAL" at approximately 3pm & she has been there now for her 2nd Day & IS!!-"STILL"-"NOT!!"- "Dressed" or "Changed" or "Bathed" for 2 Days, she has also "NOT!!"- Been Given ANY OF her Proper Medications Necessary, she had not been Evaluated Properly, she was "NOT!!"-Given a Wheelchair or a Walker to use and I received phone calls & Text messages in the middle of the night last night that she was in Pain, that she Needed her Wheelchair & Walker & at the Same Time were Telling her that she couldn't get up Yet!! THEY are "NOT!!"-Doing THEIR JOBS THAT THEY GET PAID TO DO!!... BUT THEY WANT RECOGNITION & A PAT ON THE BACK FOR THE BEST CARE ANYWHERE!!(*JUST LIKE EVERYONE ELSE!)😓😣😠😡😤🤬*Edit & Update: AS of Today "Saturday"- September 27th, 2025 (4-Days After Admission) No One Answers the phones at this place!-Then IF Someone Does Answer "THEY!!"- ARE!!-EITHER!!: "UNDER!!"-'QUALIFIED!!', LACK-ANY- "COMMON!!"-"SENSE!!" & EITHER Just DON'T!!- "UNDERSTAND!!" & DON'T WANT TO!!-SPEAK!!- "ANY ENGLISH!!"... Then When I Arrived Last night to Bring Some Personal Items There That the Patient Needed & was Necessary(**INCLUDING FOOD!!-As the Patient Reported That the Small Portions were NOT Enough food to fill her & Remained Still hungry NOT 1-Hour After Dinner was delivered)The Patient Still Remains in Severe Pain After Breaking her Rt. Hip OVER 3-Weeks Ago & was Transported Immediately to Christiana Hospital 1-Driveway Away Where She was Admitted & Remained There Until They Then Transported her to This Facility on Wednesday of This Past Week. She Received No!!- "Treatment" for her Injury during the Entire Stay at Christiana Hospital & Did NOT Have! & Was NOT!!- GIVEN!!-"THE PROPER!!"- "MEDICATIONS!!"-OR!!- "DOSAGES!! & WHEN THE PATIENT WAS FINALLY GIVEN SOMETHING FOR PAIN AFTER HER 3RD WEEK IN-PATIENT THEY DIDN'T EVEN PROVIDE A SIP OF WATER FOR HER TO TAKE THE PILL THEY FINALLY FOUND FOR HER!!! & So far "New Castle Health & Rehabilitation"-Does NOT SEEM VERY PROMISING EITHER!! AFTER Arriving IN PERSON LAST NIGHT & FOR THE 2ND NIGHT IN A ROW THE DOOR WAS LOCKED & NO ONE WAS AVAILABLE TO ANSWER OR OPEN THE DOOR!! THEN AFTER SOMEONE WHO HAPPENED TO BE LEAVING LET ME INTO THE FACILITY I ASKED "5!!"-DIFFERENT!!- "STAFF WORKERS!!": "WHERE" OR "WHAT!!"- "ROOM"-"I COULD FIND THE PATIENT???"... ➡️*& "NOT!!"-"1"!!!- PERSON!!-COULD!!!- TELL ME!!! OR "HEARD!!" OF HER!! OR KNEW WHERE SHE COULD BE FOUND!!!... "QUALITY!!!"-"CARE"???(*🚫)"AT IT'S FINEST!!!"- "FOR!!!"-"DELAWARE!!!"👍👏👏👏

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Gloria Walcott (Glo)

Early this year my husband was referred here, my son and I went to check it out! How is this place still open? I called Christiana Care and told them don’t transfer my husband here!! The State need to close this mess! Every person deserve quality care, no matter who they are or what they have.

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MARTIN GREEN

Terrible facility they do not care about your love ones at all. They don’t even respect their wishes and will ignore them. Even if a family member is taking advantage of them they will not do anything about. No matter how many times they expressed how they feel. My grandmother clothes has been going missing, she barely eats and the facility is all around dirty. The only person that greets you is the lady at the door while other workers/staff will just stare at you.

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Daisy “Tinker bell” Wiltbanks

Wow! I can’t say nothing less of compassion and excellent service. My grandpop was a resident at this facility recently and I have NOTHING negative to say. These employees and staff members are trying so hard and it’s felt. The rehab department worked miracles on my grandpop who could not walk coming from the hospital. I am so glad I did not listen to the negative reviews and sent my grandpop to this facility. I’ve never been to a facility that ensures that the families meet all the managers within the first few days. If I ever had any questions I knew exactly who to go to. THANK YOU NEW CASTLE FOR ALL THAT YOUVE DONE FOR MY LOVED ONE.

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James Sterling

If you can't check on your loved one every single day don't go here. I got the flu didn't see my dad for 3 days. He told me something was wrong and I went there with a mask and he told me he fell and was on the floor for hours the night before. I had to request an ambulance which took hours because the nurse wasn't concerned. My dad died 8 days later. They never called to check they just had his belongings boxed to pick up. Treasure your family places like this kill the elderly