A

Abby Kuznetsov

I'm worried about my mom being here. It seems like such a nice place, but last night I almost lost my mom. She thankfully was alert enough to call 911 to help her. Everytime she asked for help she was told it would be an hour and time kept passing. She had life saving emergency surgery the same night and I was told she would have passed if not for this surgery. There some other issues that I worry about in this place and I'm keeping a close eye. Make sure your loved ones can advocate for themselves. This place is a good reminder that not all the glitters is gold.

J

Jan Spagnoli

My mom spent 3yrs3mos in long term at Apopka Health and Rehab before passing away. When I first toured the facility I was in awe with the newness and pretty decor. But as time went on, it did not matter how new or pretty it was. Over my mom’s time there, she had multiple issues with CNAs not doing their jobs. At times, she would wait as much as an hour for someone to come and take her to the bathroom. She had a CNA tell her there was no hot water so she didn’t have to give her a shower….I could go on and on. I had to file multiple grievances and at one point filed a complaint with the State, at which they found violations. My Mom was misdiagnosed by the psych team and prescribed medication, without letting me know. I also think they had my mom mixed up with another resident with the same first name. I requested her medical records and found multiple wrong information entered into my mom’s chart. After bringing it to the nursing staff and Director at that time , they never took responsibility and pretty much blamed my mom for the situation. I will say there were a small handful of CNAs and Nurses that were dedicated and cared about you love ones. I always knew my mom would have a good day if she had one of them. Also, the front office staff were great! So my suggestion is if you plan on putting your loved one here or any nursing home….you need to keep an eye on them. Be present, visit often and at different times of the day. Good luck!

S

Sahas Property Services

Day two at this facility and this is the second day I arrived at 8am to find my mom sitting I a urine filled bed. She had been calling for someone to help her since 6am. She is here for physical therapy to get better not worse than she arrived.

B

Barbara Brown

I was impressed by the cleanliness and atmosphere of this place. The director who guided my visit and tour made me feel welcome and answered all of my questions and concerns regarding my husband being transferred from Orlando Health Lake Mary Emergency Hospital to this skilled nursing program. In fact, I was so pleased with this option that it became our first choice. The only reason that it did not happen was that the insurance letter of acceptance arrived too late. It was actually dated the same day that the hospital called to tell me that their recommendation for being transferred from the hospital to the Apopka Facility had been denied, so I should come get him and bring him home instead.

M

Margie Adams

My sister was just recently moved there. The entire staff is friendly, positive & welcoming. The facility is new, clean, bright & cheery. I talked to many of the residents & they stated how happy they are there. So far, I highly recommend it. Pictured is a semi-private room! They are designed so that you feel like you're in a private room. The physical therapy room is awesome. I was unable to take a picture of it because people were getting their therapy. My sister has been there 2 weeks now, and she is extremely happy with the facility and the entire staff.