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Sheena Sierra

If I could give a negative star rating I would. This place is the absolute WORST. It’s dirty, patients were left in the main walk way with soiled diapers and smelled like shit and piss. They do not take care of their patients. My grandmother had to wait, literal hours, for someone to help her after pressing her call button. I witnessed the CNA turn OFF the call and walk out of the room without addressing my grandmother, not once but TWICE! We had to go to the nurses station to have someone help her. The APRN was useless. Alarms were constantly triggered with no urgency to them off. Her PT was supposed to be 30 mins and it was cut short for no reason. Worked upper body but not lower. I tried calling my grandmother for three days and each time they told me her phone wasn’t working. When I arrived in person to visit, the phone was BEHIND her bed. Her nurse call button was hanging off the bed, too far for her to reach. I would absolutely never recommend this place.

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Nicole S

I want to give zero stars. While I understand that the problems with this facility and the employees are most likely systemic, I want management to take responsibility for the lack of care my grandmother received. The care she was given was so subpar, I checked her out AMA. She was injured by an aid, the response time to call the aid/nurse was 30 min to 2 hours. The OT and PT provided did not have her walk just sit on a bike that was controlled by the arm controls, the food was unappetizing and repetitive, residents were allowed to roam the halls and one kept opening the emergency exit door located right next to her room and the alarm was ear splitting. Apathy oozed from the walls into the foundation. I do not recommend anyone admitting their loved ones into this facility.

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Brown Skin Girl

In my personal experience, this company operates with the communication skills of a broken pager. I caught the flu, quarantined to protect their residents, and reached out to every ‘leader’ I was told to contact. Administrator? Missing in action. ADON? Busy, apparently. HR? I’m convinced that department is decorative. The on-call nurse? Silent as a locked med cart. Professionalism is something I take very seriously and during orientation I was explicitly told that someone is always available by phone. Despite that promise, when I needed contact most, no one answered any of my calls or messages. That doesn’t just make me question their professionalism, it makes me question their integrity. What’s wild is that a healthcare facility, a place that preaches wellness, safety, and ‘teamwork’ can’t even manage a basic, human response when an employee is sick. You would think a simple text or update would be the bare minimum… but I guess expectations were too high. In my opinion, the way they handled (or rather, didn’t handle) this situation says more about their internal culture than any tour, brochure, or mission statement ever could. If this is how they treat someone trying to prevent an outbreak, imagine how they treat people when nobody’s watching. It gives unprofessional. It gives ‘we don’t actually care, we just act like we do on paper.’ If you want to work somewhere that values communication, respect, and actual leadership, you might want to look somewhere else. Preferably somewhere where HR isn’t just a rumor.

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Sheri

My father is currently a patient there now and I'm not very happy. I have been trying to reach Darion for days now. He was supposed to call me back last week and never did. I called twice today and left two messages. I'll call and call and the phone rings and rings, nobody picks up. My father has hospital induced delirium, along with other dx, also now has a st 2 bed sore and his heels are also breaking down. He had no bedsores before. This should not be happening. I am a nurse myself and ran a long term care unit myself and am very familiar with all of this and do not understand why this is happening? None of my patients had any bed sores. We always answered the phone. I know quality of care.I don't understand what is going on! Where is the DON? Why can't someone be responsible? This really concerns me. Do I need to call state? I'm supposed to be involved with my father's care, someone needs to call. This concerns me. These are people's lives.

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Wilson

I understand the poor reviews this facility has received; however, there are still a handful of staff members who have shown genuine care and professionalism. I want to give a special thank you to Ms. Miriam, the Director of Nursing, who has truly made a difference since coming on board. She not only listened to my concerns regarding my grandmother but also took action and resolved them promptly. Communication is key in a long-term care facility, and Ms. Miriam is definitely delivering on that. Her presence has brought noticeable improvement, and I appreciate her dedication.