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Damon Kimball-Helm

I was a patient here from March to April 2024 when it was known as Aspire at Oakfield. When I was there, very few of the nurses were competent at their job, and you could tell most of them didn't want to be there, and were only there to collect a paycheck. The beds were just as awful. Seriously felt like a sheet of wood with padding about 1/4 inch thick. The entire therapy team, however, were absolutely fantastic, and there were two nurses I remember that worked day shift who were awesome as well, and I wish I could remember their names. Office staff were very friendly, and went above and beyond to find transportation for me to get home. I want to give a better rating for the positive aspects of my stay, but the negative aspects were more frequent. It seems there is new management, I assume by the new name, and I hope they can really turn this place around. The staff and patients deserve it.

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Marilyn

I would give this place zero stars if that were an option. It is dirty, unsafe, and poorly maintained. For example, a window sill was left on the floor with exposed sheetrock and gaps, tables were missing wheels, there were holes in the ceiling, and the air conditioner wasn’t working for some time (as staff admitted). Most of the staff were unpleasant and did not seem interested in actually caring for patients. They even refused to give my loved one liquids, just so they wouldn’t have to change his diapers as often. To make matters worse, my grandfather left this rehab facility with a C. diff bacterial infection—a serious and dangerous illness that can be life-threatening for elderly patients. This level of neglect is unacceptable. No one should have to endure such conditions.

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Sandra Orrico

I have called 12 times today to speak to a nurse to check on a loved one and they just don’t answer, keep you holding or transfer you to HR voicemail. I cannot personally visit due to so many patients with COVID, that they conveniently did not disclose, or follow safety guidelines causing another member of our family to end up hospitalized. Lastly, my loved one there suffered a fall and they didn’t bother to even call because “he didn’t get hurt” . All this in 3 days. How do these places continue to be allowed to operate???

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Landon Bellamy

Think twice before sending anyone here! The only good people here are the people at the front. Once you walk through the security door, you’re greeted with a highly foul smell. The nurses have no genuine care for the patients and visitors. They mistreated both my grandparents and their roommates. The treatment here doesn’t really work as well, as both my grandparents stay ended with a trip to the hospital. I’ve read many bad reviews in the past and it seems like no one’s addressed many issues, or changed anything. Overall, don’t recommend this place.

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Shae Burns

The therapy and Jules and Natalie is the only good thing in this place. I have so many issues with the staff and them mistreating patients at night plz check on your family daily. The food is not good for people who have restrictions. They will still feed anything. The pictures show several nights of no one answering buzzers. They deserve a 0