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Kim Mallard

My husband left there January 2. I've been asking for details and dates of his therapy for weeks. All I get is the run around and phone tag. For my husband, rehab was not consistent. I had to fuss and beg. That's what he was there for. We wasted a month there and his recovery was delayed because of these people. I finally moved him to a facility that actually did rehab consistently with a schedule. The food is awful, rooms are small, and my husband's room that he shared with a roommate was not cleaned consistently. Most of the CNAs were very nice, but there were some verbally abusive CNAs; not to my husband, but to others. If you need rehab; this isn't the place. My family witness others being taken to gym and left in their wheelchair and later being wheeled back to their room with no rehab. Avoid this place.

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Trixie George

I used to be a resident here and I must say that the place is kept immaculate. The nurses are really good. The CNA's are overworked and underpaid despite that they do a great job! I only had a problem with one CNA named Caprice, she was verbally aggressive towards dementia patients and rude and rough with other patients. Nicole the administrator here doesn't care about us she's too busy worrying about making a fashion statement. The Director of Nursing Felicia is a bully. The rehab here is phenomenal though so there's good and bad. For the most part the staff here are great and I enjoyed my stay.

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Katrina Gamble

Please stay away from this place. My father is there they went in without my consent and changed my address who lived with me and asset that we owned on a Medicaid application. My husband was in the middle of an SSI case to find out his primary doctor was an hour Ava half away in another county that we have never resided in. They did it twice access me my husband and nephew financial records all without consent.It was all fraud on my application. My father fell one night the nurse cashed me at 2 am when the fall happened at 5 pm to say my husband fell. I said sir that’s impossible he’s in my couch. This place sucks I really refuse to speak to any staff there. They are rude and go against state regulations. My father does not qualify for straight Medicaid. They charged Medicare 17 thousand dollars for one month. My family works in the field. They are rip offs in trying right now to get my father moved. Instead of a phone call and leave a message I get an email which I don’t check regularly. Avoid this place at all cost. My attorney is in process of suing for illegally consenting to information they had no right too. Our social security numbers my husbands disability. The office manager is a crook.

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Candice

My mother was sent here from Brandon Hospital(I should have taken that as a bad sign). My mom was here for about 3 months. The first month was ok, we got to know her nurses and CNA’s and everything was going ok. One weekend she had a different nurse and when I went to visit around noon my mom was showing signs of a possible seizure with blood in her mouth. I asked the nurse if she noticed and was a doctor notified. She said my mom has been jerking all morning and the doctor was told but never came. I had them to call the paramedics to take her to the hospital. She was gone from Victoria Crossing for a week. She tested positive for COVID so when she returned she was isolated in another room. My mom started to decline rapidly in the week she was back at Victoria Crossing. She stopped talking, she stopped chewing her food, she stopped participating in PT. She developed severe bed sores because they were not rotating her, or cleaning her properly. They took forever to even come in the room when told she needed to be cleaned. She had a reaction to the medicine that was given at Brandon hospital and when I called to asked that the medicine be stopped, the nurse gave me a fake name and said that he would tell the weekend supervisor and the nurse after him. The next day I found out no one was told about her reaction and that the name he gave me wasn’t even his name. I’ve talk to the weekend supervisor(she did help as much as she could on the weekend), the director of nursing and the administrator and they all make excuses for the neglect and their communication is horrible. The nurse practitioner was helpful. The final straw was walking into my mothers room to find her missing, the CNA said she was in PT but walking back into her room to wait but finding my mother face down on the floor was heartbreaking. Thankfully I had her sent to St. Joseph South and I’m currently looking for a new facility because I would NEVER send her back there or recommend anyone take their loved ones there. All the nurses and CNAs weren’t neglectful but it starts from the top and if the top doesn’t hold their people accountable for mistakes then the neglect just continues. I wish all the residents the best and hope they fix what’s broken because these residents are people’s family members and deserve to be cared for properly.

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Craig Squitieri

I cannot express enough gratitude for the exceptional care my grandmother received at Victoria’s Crossing Rehabilitation Center. From the moment she arrived, it was clear that the staff goes above and beyond to ensure not only her physical well-being but also her emotional comfort. The care team showed an incredible amount of patience, kindness, and attention to detail, always taking the time to listen to her needs and make sure she felt comfortable and cared for. What truly set them apart, though, was the personal touch they provided. On her birthday, which fell on one of their off days, they went out of their way to bring her some sweet treats to brighten her day. It was a gesture that deeply touched our hearts and made a world of difference to her. The staff at Victoria's Crossing isn’t just doing a job, they are genuinely invested in the people they care for, and it shows in every interaction. I am so grateful for their dedication and the way they treat my grandmother with such respect and compassion. Thank you, Victoria’s Crossing, for providing not only excellent care but also a warm, loving environment that makes all the difference