J

Jon Kane

I was admitted to Clearwater Recovery (operated by Banyan) in the Boston area in 2021. My experience was deeply traumatic and professionally negligent. While under their care I experienced multiple serious failures: staff misconduct, inadequate and harmful treatment, misleading or fraudulent billing practices, and being kept in the facility against my expressed wishes. I sought help and left with more trauma than support. I also observed what appear to be numerous glowing reviews that do not reflect my experience; prospective patients and families should be cautious and look for independent verification of outcomes and staff conduct. If you are considering this facility, please take the following precautions: verify the facility’s licensure and accreditation, ask for clear written treatment plans and billing disclosures, request references from recent patients if possible, and consult trusted medical or legal advisors before admitting a loved one. If you or someone you know experiences abuse or fraudulent billing at a treatment center, report it to Massachusetts Department of Public Health and the Massachusetts Attorney General’s Office. I am sharing this review to help others make an informed, safer choice. I wrote it in my own words and used an editor to make it very clear. Not safe. Not safe. Not good. Not good.

S

skky tatum

I really enjoyed touring this facility for my family member. It was clean and smelled very nice. The staff were super friendly and very organized. Tori in admission was wonderful, loving and compassionate I know we will be in good hands Thank you so much for everything

J

Jt Byrd

If you’re looking for a nice, clean facility for your loved one to receive care, then this is the place. My aunt spent some time here and during her stay the staff were very friendly. Tori in the admissions department went above and beyond for us and we’re very thankful.

F

fahlon young

The Clearwater center is an awesome place to put your loved ones. The facility is clean and staff is friendly. I recommend this facility to anyone. Tori in admissions is a great help and can answer all questions or concerns that you have.

D

David Newman

I had a family member there for almost a year. The building is nothing fancy, but the people were great. Nursing and social workers worked hard to give him good care. Nursing home work is really hard, but it seemed like they genuinely cared and did a good job.