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J Eagleholic

Almost 21% of the reviews are bad here Please do not bring anyone here for nursing home care. I was told this facility may be acceptable for rehab, but it is absolutely not appropriate for nursing home care. The saying “you can’t judge a book by its cover” truly applies here. The outside of the building and the grounds are immaculate, and the inside looks clean, freshly painted, and well maintained. Unfortunately, the same level of care is not given to the patients. The patient I am referring to is non-ambulatory and almost nonverbal, able to say only a few words. Stayed here a little over two weeks and was not bathed once during that time. At home, the caregiver gives a daily bed bath. During the first week, I was present every day from lunchtime until after dinner, often staying until 9:00 p.m. I personally brushed the patient teeth every night because we know they didn't brush his teeth because the first couple of nights the toothbrush was still dry when we checked it and the bag wasn't even unzipped I was repeatedly told that the staff had enough people to handle thecare. Because of that reassurance, I didn’t go as often the second week — which turned out to be a huge mistake. That’s when everything went downhill. We later found out the patient was not being cared for properly. The patient roommate had to remind staff that needed to be fed because cannot feed themselves or get drinks independently. Staff were supposed to check hourly to ensure hydration, but it’s clear this was not happening. Gloves were left on desks and dressers. Wound care patches that were supposed to be applied by the day shift were left untouched, forcing the night or second shift to handle it. The CNAs are clearly spread far too thin on each wing. On our very first day, there was feces on the bathroom floor. I had to point it out to staff when they entered the room. The patient had called for help before leaving the restroom, yet no one cleaned it. There were also issues with theft. One CNA was taking supplies brought in specifically for this patient and using them on other patients. This was confirmed to me by several people. Every day I stressed the importance of hydration, frequent checks, and keeping dry to prevent bedsores. Supplies were provided so could be checked every two hours, but this only happened when I was physically present. Otherwise, it did not. One evening blood pressure was low. When I noticed hadn’t been receiving fluids, I pointed out that dehydration can cause low blood pressure. Staff did not appreciate me bringing this up. While there are a few kind and helpful staff members, a few is not enough. The roommate was bathed only once, and that happened right before we were leaving after more than two weeks. It seemed to happen only after they overheard us discussing the lack of bathing. I truly wish we had paid closer attention to Google reviews before choosing this facility. 15 out of 74 reviews low. It was recommended by the VA — and they will definitely be hearing about this experience. And don't bother asking me to call because I know it won't do any good we know she'll never go there again!

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Debra McLawhorn

My stay here is awesome. The staff is very attentive. The nurses are wonderful and very professional. The Physical therapy staff works so well with the residents and each other. I was here last year and when given a choice, I chose to come back to East Bay Rehab once again. I would recommend this place to anyone who isn't sure. It's also very clean. Housekeeping and maintenance take very good care of the facility here. Thank you for everything!

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Julie Parker

East Bay Rehabilitation Center was incredibly supportive, comfortable, confidential and accessible. The caring staff made me feel at ease during my stay and the physical therapy sessions were personalized and effective. I appreciated the quiet environment and the way my privacy was respected. The physical therapist from the hospital recommended I come here. He was absolutely correct.

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Marcia Gassman

I want to thank all the staff at East Bay Rehabilitation Center for the care they provided to my father during the last months of his life. Brandon and Katie were incredibly helpful with every aspect of moving him in—especially on short notice—when he needed more care than his assisted living could provide. Annie and Lorraine at reception were always warm and welcoming each time I visited. His nurses—Maria, Dierra, and Shelena—and his aides, Melissa and Nikea, treated him with such kindness, patience, and dignity. Because my father was blind, they always made sure his food was cut up and that he had assistance eating, which meant so much to him and to our family. The facility was always clean and smelled fresh whenever I came, which gave us peace of mind. My dad also truly enjoyed the food until he could no longer eat, and that brought us comfort during his time there. Their coordination with Hospice was exceptional. The communication, teamwork, and shared focus on keeping him comfortable were deeply appreciated during such an emotional time. I genuinely felt that everyone cared for my father as a person, not just a patient. I would highly recommend East Bay Rehabilitation Center for their compassionate, respectful, and attentive care.

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Kathy O'Hearn

I walked in unsure, but left feeling uplifted and cared for. The staff were incredibly friendly and supportive, and the facility was spotless and comfortable. I appreciated how the therapists encouraged me during every session, the physical & occupational therapy workouts that were both motivating and tailored to my needs. The whole environment felt clean, calm and genuinely focused on recovery. I highly recommend East Bay Rehabilitation Center for anyone looking for short term care or just a place that truly puts patients first.