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Ema C

Nice place, smell good and feels good when you walk around! People are taking care and everyone seems to be happy. My dad has been there for almost 2 months and so far I have nothing but good things to say about HarbourWood Center! Definitely recommend it!

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Noel Haddock

If I could put a 0 on the star review I would. My aunt was only there for not even two weeks, and she developed a be sores due to change her diapers. And then every time, if a family member come in her call light was always behind the dresser thrown on the ground. And her bedside table will be too far for her to reach for her drinks.And she'd be so dehydrated. Then, she started having a fever and blood pressure was very high and it wasn't even taking a steps to call the family member. So let us know what was going on. Till we walked in and they didn't even call the doctor about it. And every time a family member calls the nurse to get updates, the nurse will never return the phone calls. The staff seemed so rude.They even took a curl out of a poodle's head.

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Carol

From the moment I got here, I was greeted by smiling, friendly staff. The facility is CLEAN & spacious. I’ve been in six different rehabs over the past few years due to surgeries and illnesses and this one wins over all of them! The response from staff is awesome and timely. The food is always hot, flavorful, and varied. The rooms are spacious and bright and I can easily maneuver around with ease. EVERY therapist is friendly and encouraging. I truly feel blessed that I was able to get here. None of the hospitals have ever given me the name of this place, let alone the option to come here. My hospital doctor gave me the name of this facility and I am forever grateful for it! I would feel very comfortable if I had a family member that needed help. It’s got a wonderful program for whatever is needed and I would have peace knowing that a relative was in capable hands and loving hearts.

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john perry

There kitchen staff during weekends like to lie and state that they give the proper drinks and such to the residents they don't read the slips for the residents or they just are plain out ignorant and don't care. The Nurses and CNA's are awesome they have compassion for the residents.

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John McCutchan

The care at Harbourwood Care is ATROCIOUS! The duty of fulfilling their responsibilities for 24 hour supervised medical care, administering medications, wound care, managing chronic conditions and ensuring a safe, comfortable living environment...they failed! The duty to provide hygiene care, bathing, dressing, eating, toileting and laundry...they failed! My mother-in-law, Evelyn, passed away on 6/27/25 at Harbourwood Care Facility. She had balance issues which required assistance to stand. She constantly had UTI's from little to no hygiene assistance. She was often left unchanged from the night before till the afternoon. Doctor appointments were missed due to negligence arranging transportation. The food service department follows NO dietary protocols or considerations for medically necessary conditions. The doctor assigned was USELESS. When my wife called him for help, he was rude, uncaring, denied what we know to be facts, and refused to provide any additional orders or even suggestions to get Evelyn proper care. My wife and I reside in another state and flew down several times a year to visit and check on things. We flew down that week after receiving a call stating that Evelyn was not doing good and was nearing the end.Evelyn passed away without the assigned doctor ever seeing her, he signed the death certificate listing the cause as coronary. All without ever seeing her! We were there from morning til night so we know he didn't come in at all. My mother in law died from undiagnosed C-Dif. The week Evelyn died, she had diarrhea all week, with an odor so bad that the Nurse Practitioner diagnosed it immediately upon checking on her late Thursday afternoon on the 6/26/25. She ordered a sample be taken to the lab for verification immediately. She ordered antibiotics to be started immediately and ordered IV fluids to be started because she, without a doubt, knew it was C-Dif. She also told us that with proper treatment recovery was possible. Well the meds ordered were not started til much later, the IV fluids were never given and the sample ordered by the nurse Practitioner never made it to the lab. In fact, it was left on the night stand! Evelyn died the next morning. Now the second part of this story. My sister-in-law, Donna, was also a resident at Harbourwood. She was bedridden with Multiple Sclerosis, Kidney Failure, Diabetes and a previous Heart Attack. She passed away at Harbourwood on 8/9/25 six weeks after my mother in law. The doctor from Mease Countryside Hospital informed me that although he tried to bring her back, too much time elapsed. Harbourwood waited too long to call 911. The reason for this delay was the standing order; that NO ONE can authorize any patient to be sent to the emergency room without approval from the Director of Nursing! Well, it just so happens that she was off for the weekend and it would need to wait till Monday 8/11/25. The on duty Nurses wanted to send her to the hospital on Friday, 8/8/25 and when she was unresponsive on Saturday 8/9/25. She died before 911 being called. To add further frustration, her cardiologist appointment on the Tuesday 8/7/25 prior to her death was canceled by Harbourwood because Harbourwood never made her transportation arrangements. So an appointment that possibly could have detected a problem and saved her life never happened because of both negligence and incompetence! The same exact thing happened, to my MIL, her cardiologist appointment was canceled for the same reason! Coincidence? Negligence? Incompetence? The level of hygiene care is atrocious. My mother in law was never without a UTI infection. Her incontenince was a major problem with the staff. She was often left the entire day unchanged from the night before. Both my wife and I were frequent flyers in filing online complaints with ACHA, Agency for Health Care Administration. After an inspection visit things would improve for about a day or two. Then right back to the same old poor care. The food service was a constant complaint to ACHA and Harbourwood administration. NOTHING CHANGED.