J

Jerry Jones

My wife is a patient at this facility and they take amazing care of her. I would recommend this facility to anyone who asked.

R

Rachel Catalano

Veronica who is the patient director is so kind and goes above and beyond for the residents. Transitioning from ER/Dialysis to LTC has been challenging but rewarding here at Shoal Creek. As with anything in life, we experience growing pains. The other nurses here at the facility are wonderful to the residents and other staff.

A

Ashley Johnson

DON'T PUT YOUR FAMILY IN THIS HELL HOLE! I had to file 4 grievances within 5 days! They dropped my grandfather on the floor twice, told him to "piss in his diaper" Even though he's fully continent! Made him lay there in the soiled diaper (that he DIDN'T NEED TO BEGIN WITH!) resulting in a diaper rash that's so bad, we had to get medicated ointment. They were wiping him with WASH RAGS, not wipes, tearing his little fragile skin off of his bum. Causing it to be bloody. The nurse wouldn't give him his PAIN medication, I'm POSITIVE she was taking it herself! 😡 He had to lay there for 5 days with nothing for pain, and the only assistance he received was the people bringing the trays of food (which consisted of scrambled eggs and one piece of toast for breakfast, and a tiny burger patty for dinner) I pretty much lived up there with him the entire time because I was so afraid they were going to actually kill him in there. My husband and I had to lift my grandfather and put him on the toilet, then tuck him back into bed otherwise they just leave the elderly sitting in the wheelchairs all day long. I witnessed other elderly people being abused in there as well. I tried to help everyone I could😭 I have no idea how this place is still running. It almost feels like a money laundering scheme because it's surely not going to the health care. Thankfully I got my grandfather transferred to a great rehab facility. And he is already doing leaps and bounds better! Within 3 days at this new place He's already walking again! No diapers, no pain, and no begging for simple humanly needs. My grandfather is a retired lieutenant colonel from the Air Force. He flew fighter jets. No one deserves to be treated this way. Please don't send anyone you care about here! I have videos to prove everything I'm saying. This place needs to be shut down and I plan on suing.

M

Michael

This facility is the worst. My wife was here and she was in pain most of the time. She would cry because of it. When the nursing staff heard her, they shut her door rather than trying to assist her. When I came to visit, they would come in often to make a show of how attentive they where. It was just a show. The rehab team has no compassion. My wife was either in pain or sick when she was there, and the rehab team told her insurance that she refused to go to rehab. The insurance quit paying. If you value the life of your loved one, DON'T send them here.

T

Tonya Thomas

My mom was in this place for a month and half. At first it was ok because she had good nursing but the good ones left and I was stuck with Veronica and Latisha taking care of my mom Veronica would always say she gave my mom Tylenol or whatever my mom needed and the truth of the matter was she never did. She just didn’t wanna do her job. She was always outback, smoking a cigarette and when I would get them to try to do their job I paid for it. . I brought my mom a refrigerator and got it approved through maintenance. Leave to go home get a phone call saying I should’ve never plugged in the refrigerator and that they were going to unplug it.. and lied and said I had a 5 foot extension cord hooked to it so they lie and cover their own actions and everyone their just about is kin to someone so they all stick up for everybody. You have maybe four people there that actually do their jobs. My mom‘s roommate was mistreated and not properly taken care of. They pulled her tubing out twice and she had to go back in and have surgery. I would not recommend this place unless your parents are loved one can speak up for themselves. My mom has dimension Alzheimer’s and she cannot speak for herself so they just neglected her. She lost 60 pounds they lost her dentures. My mom kept a UTI. They wouldn’t feed her or give her anything to drink because she would say no, but she didn’t know what she was saying no to so they would say she refused when my mom can’t even tell you if it’s day or night outside my mom was mistreated the staff lie and cover up for each other and one of the nurses you can tell is on drugs and she’s always outback smoking please do not put your loved one here