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Amy Chappell

We have had a loved one move into Royal Oak now for about 4 months and we could not be happier. She has lived in three of the local nursing centers and this is by far the only one that truly feels like her "home". We walk into the pleasant smile and greeting from Valerie who makes you feel welcome with her "I truly care" attitude! Then there's Pete and his staff in the nutrition area, serving meals that are better than many of our restaurants in town! At their outstanding Holiday Dinner, I was amazed at how Pete remembered literally everyone's dietary restrictions as they came through the dinner buffet (knowing that our loved one could not have fish...I'm still impressed)! Her nurses, Dee Dee, Latosha, Andy, Ray, Billie Joe and Myrtle, who take such amazing care of her day in and day out! These folks truly care about our loved one because she is their family too, they really make us feel that way! The communication is outstanding and the care given is five star...we couldn't have found a better "home sweet home" for someone who means the world to us! Thank you Royal Oak for making her feel and be "at home"!

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jaime suddards

My dad is here for a broken hip and has had some complications ( he's 77). The staff is nothing short of amazing! The not only care about the residents they care for their families. The food is also delicious. They have lots of activities. It is also very clean. Hannah my dad's weekend nurse is just the sweetest and most caring. Physical therapy staff is awesome too!

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Mackenzie Rathburn

I cannot say enough great things about Royal Oak Nursing Center. My stepfather was transferred there after spending several weeks at another facility where he received horrendous care. His health was deteriorating and my family and I feared for his life. After being transferred to Royal Oak, he started improving immediately. Everyone there from administration down to the cooks and cleaning staff were absolutely amazing! They made sure he was not only taken care of but comfortable and happy. They listened to our concerns and made sure we were informed and updated on everything that was going on with his treatment. Everyone there treats you like family and truly cares about your loved ones. After just a few short weeks, my stepfather had improved enough to go home! If you are searching for a facility to put your loved one in, I highly recommend Royal Oak Nursing Center. They are top notch and you won't regret it. Also, wanted to give an extra thank you to Miss Amanda B. She helped my mother with all the paperwork and insurance forms and took a load off us all. Royal Oak staff - you are incredible!

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Jennifer Long

Nurses are rude. Nobody knows what's going on... it's like a scavenger hunt to find one person with any info, then they treat you like you're the problem. Edit to clarify with actual facts: Let me first clarify that I am not with Uber. I've been picking up from this facility for 7 years with the patient transportation company I've worked for, and there is always an issue with them being ready when we get there. Therefore I ALWAYS call in advance. If you don't answer the phone, I cannot help that. When I got to the front desk, no one was there besides some residents. I asked if any of them were the patient I was picking up- none were. The lady came back from a restroom break soon after and I showed her the pickup order for the patient and yes, I did say she had an appointment. As I always do. At this time, I didn't know she was a discharge. She said she misunderstood and told me to go to another desk. I did. The gentleman there had no idea what was going on until about the 3rd person he asked, who said she thought she was going home. Mind you, in my line of work, we don't get breaks. The "actual policy" states that we're only supposed to wait for 5 minutes before leaving. I waited by the front desk longer than that before even speaking to anybody. Furthermore, this is a rideshare program provided by the insurance. I had other patients to go pick up, and since this was put on me last minute after you called for a ride, it was putting me over my allowed timeframe to get my next patient. I spoke to 8 people, running back and forth down hallways, to have one person pointed out that would know what was going on. No one else even knew she was leaving. No one knew if she was packed. One lady asked another about her medication. Another lady by her door was saying she forgot to get her stuff packed as I was walking up. By the time I even knew she was in the activity room, I had already been there a while, so to the lady who actually started helping, yes, maybe it felt like I had rushed off. But I didn't. And I didn't have time to wait any longer, lest my next pick up be late for their appointment. When I followed her to the activity room, she told me she was signing paperwork, and that it might take a while. I told her I couldn't wait any longer and said I was going to see if my dispatcher had someone else nearby. She said she would start packing her belongings. I went to call, he said someone would be there in 20 minutes, and that I needed to leave. After all that running to try to figure out what was going on, I let the front desk know. She told me I had to let the other desk know... not sure why she couldn't tell them, seeing as I needed to leave. Walking to the other desk, I seen 3 or 4 ladys at the desk whispering to each other, along with the lady on the yellow sweater, looking back at me. When I got close, yellow sweater leaned in and they all stopped talking and stared at me. I looked for the gentleman at the desk and down the hall, and didn't see him. I turned to the lady's, whom were all still staring and not offering any assistance, and let them know that I needed to leave, that my dispatcher is sending someone right behind me, and they'd be here in about 20 minutes. They stared blankly, and didn't respond... which i found rude. I then told them all to have a good rest of their day, to which i still got no reply. Then i said, well, okay.... (awkwardly) and told them happy holidays. Silence. The rudest encounter I've ever had here. I turned to start walking away and said 'or don't then' and left. I let the front desk know they just completely ignored me, and were rude, since she was the one that told me to tell them, then I walked to my car and drive off. Soon after, I called my dispatcher and let him know what happened. He said you guys had called and said i left when she was completely ready to go and refused to take the patient.. contrary to you admitting here she wasn't ready, you put all the blame on me. Mind you, we have cameras in our car. He knows. Then they talked bad about me to my husband that came for her

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Grace Warren

Super staff from CNAs to nurses, therapy staff, maintenance, and cleaning people. I loved my stay and was very well taken care of. Upbeat,friendly, what more could you ask for. Food was great. Thank you one and all at Royal Oaks.