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Kay Guetzloff

I have no idea how this place is allowed to stay open. I am 83 years old and was involved in an auto accident at Publix. I suffered and pretty damaging injuries to my legs while walking through the car park at Publix. I was several days in the trauma unit and then I had to be sent to rehab. There was a mixup on my very good insurance and I ended up in this dump. The stuff on ice, but it is so poorly wrong. It is unbelievable. I had to go to Fort Myers for treatment for my injuries and I was gone for several hours. When I got back, they said they would bring me pain meds and I waited three hours to get them. I must have used the call button 15 times and nobody ever came. A few hours after I got the pain meds I need more and again I called the call button at least 15 times to no avail. I finally got some attention by calling the phone number on their webpage at midnight and someone answered and did send someone down to see me. If I could give this place zero stars I would.

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M Tam

Second update: after losing weight and getting double pneumonia and a huge pressure ulcer, we are back in the hospital. At least it's clean at SMH amd they have enough staff to help. The uncologist was unpleasantly suprised at how much worse she got while at Aviata. Update: it shouldn't take a 1 star review for someone to get the care they are paying for and deserve. That being said, we were mysteriously visited by every staff member yesterday to check on my family member and see if she had any issues or needed anything. The following things from my original review are still true: this place is old and gross. The staff is very helpful but it is obvious that Aviata the company is trying to cut as many corners as possible to make money. The AC was out and it was OVER 80 DEGREES in a family member's room this weekend for 48 hours. They even said it was fixed but the technician didn't come until the next day. The food is not very healthy, more like school cafeteria food. An oxygen machine supplying my family member oxygen for breathing shut off on it's own 2x leaving my family member without oxygen for approximately 30 minutes in less than 2 weeks. Absolutely unacceptable. I'm still considering reporting them to the state but I guess we'll see. Again, the nurses and NPs, techs, and therapists are all great. But they are all obviously overworked.

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Max

Very happy with the care my father received after a 30 day stay for short term therapy after a fractured hip. Therapy team was great with getting him home as quick as possible and a strong as possible for a safe return. Nursing staff was very attentive and facility was clean. Dad was very happy with his stay and made many dear friends with staff and other patients while he was there. A very well run facility where it was evident they truly cared about his and our feelings and getting him better. 10 stars if I could give it. Thanks to everyone there!

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K Cromie

5•Stars!!!⭐⭐⭐⭐⭐ When my mom was admitted to Aviata at Englewood for rehab care this Sept, I’ll be honest—I came in VERY highly CRITICAL. Years ago, before hurricanes, I had visited this location + left completely DISGUSTED by apathetic, uncomprehendible staff. THIS time was different from start! I studied every square•inch, holding it to highest standards since it was MY own mom staying there—and WHAT a Surprise, what a turnaround! Aviata has completely changed my view. And I told them that I would leave a favorable review & here it is!! From moment I arrived, staff were welcoming, attentive, + genuinely kind. Izzy at front desk greeted us warmly + w/ gracious smile + kindness that was so reassuring!!! So Sweet!!! Her kindness even comes across over phone—her care truly carries thru the line. Mom’s case manager, Bennett, + Director Joanne both took time w/ us—NO appointment needed—to sit, listen, offer advice, + address every concern i had. Nursing staff= equally Wonderful, ESPECIALLY Sylvia, who shared remarkable stories of perseverance thru hurricanes. She + other day/night nurses were Patient, caring, smiling, friendly + deeply attentive to my mother’s well-being. They all worked tirelessly to keep residents clean, comfortable, + active. I NEVER saw anyone slacking. ••Always hard at work•• (Even w/ my husband’s walking disabilities (FTD), everyone treated us w/ patience + respect!) Facility itself SPOTLESS—from common areas to Mom’s room/bathroom. My husband, who notices certain details, even commented on how clean the facility was (+he had to use facility from time to time). Gardens, common areas, dining room, even the finches in lobby make the whole place feel peaceful + comfortable. & again, Izzy + other front desk ladies! We ALSO attended their Autumn Festival, husband, mother + i—Beautiful numerous holiday•connecting decorations, treats, sherbet punch, joyful atmosphere among residents + staff. Really had opportunity to observe other residents + everyone, their families were enjoying that special day together..... many laughs + smiles. so much that, We were the LAST family to leave! Therapy staff outstanding—professional, patient, + compassionate. Complete 180° this facility has done!!! They helped Mom make real progress + kept me updated w/ regular calls so I never had to worry. Nurses made me feel included + at ease, relieved additional stresses i had. Many nights I stayed late chatting w/ staff like Sylvia—gracious, sooooo kind. Another big plus—Flexible visiting hrs.! I often arrived after 9 PM + was NEVER rushed or made to feel unwelcome. I stayed as long as I wanted. ✨Rare✨ to find rehab facility Truly that open + accommodating for families like us!!! Couple small wishes: Mom wasn’t thrilled w/ the food. Facility encouraged her to gain weight for ability to leave facility, BUT it's difficult when the food could be better. (i understand however! If the food was Hyatt•quality, everybody'd want 2 stay there Forever!!!) Mom's always been wise about eating healthy, home-style meals, plenty of fresh fruits + vegs, for she is a former Ballroom competitor dancer. A microwave &/ OR @ least mini•fridge in each room would really help families bring supplemental food. But beyond that, it’s clear Aviata at Englewood works HARD to keep residents comfortable, safe, + respected. After seeing how staff, nurses, + mgt. have *transformed* this facility—and how they treated both my mom + us like family— I can wholeheartedly recommend Aviata at Englewood to anyone seeking trustworthy, compassionate rehab care. They’ve truly earned every bit of Praise. Thank you, Izzy, Sylvia, Bennett, Joanne, + ENTIRE Aviata team—you’ve made a lasting difference for our family: may God bless each of You!! Kerry Cromie, Englewood, FL

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Michelle Cassidy

I couldn't be happier to have my brother in this facility it's very well maintained and clean making it a pleasant and safe atmosphere. The residents are well kept and also clean, the meals look appealing as well. I would like to say a special thanks to Allison the director of admissions and her team in the front office for welcoming my brother to be a part of their family. Also a big thank you to everyone with the consistency treating all residents with compassion and being respectful its definitely appreciated.