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Frances Anderson

I have been here for nine months. The CNA’s are very nice. The nurse takes very well care of me and the young lady named Stephanie menhon It’s a very nice person who is always here making sure I’m OK and if there’s anything I need, she’s very kind and caring and another lady. Her name is venny Takes care of me like I’m her family also, Adam, he has been very helpful to me. I have meant lots of nice people here.

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CARLOS Ortiz

Well, I have to say this place Aviata at Evans is one of the best places to come get individual patient care. The staff there are really awesome and excellent with hand on. They really treat you like family. In my book by far one of the best from my family and I.

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Eric

Rating: 1 star (only because a zero-star option is not available) This review documents a serious patient safety and regulatory concern. A patient experiencing severe, escalating pain repeatedly requested that staff call 911 for emergency medical assistance. Staff refused to do so. The patient was also not provided pain medication during this period of distress. A supervising staff member then raised her voice and spoke to the patient in a disrespectful and unprofessional manner, while continuing to deny emergency assistance. When the patient stated that refusal to contact emergency services during a medical emergency is not legally permissible, the supervisor asserted that the patient calling 911 himself and the supervisor calling 911 would place the supervisor’s professional license at risk. This assertion is factually inaccurate and raises serious concerns regarding staff understanding of emergency response obligations and patient rights. Refusing to activate emergency medical services upon patient request in a potential medical emergency may constitute neglect, failure to follow emergency protocols, and violation of state and federal patient safety standards, including conditions of participation and patient rights requirements. Due to the seriousness of this incident, this matter is being reported to the State Health Department and The Joint Commission for review and investigation. Based on this experience, I strongly advise others to exercise caution before entrusting the care of a loved one to this facility.

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Wendy Stewart

My welcome to the community was pleasant. Christmas decorations gave me a sense of family. Residents were happy and active throughout community. Glad I stopped into this community and looking forward to future visits.

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Katherine

The staff abuses the patients by letting them sit around for hours in their own mess and not washing them properly. Then when you comfront them they like to say "well thats not my job" If you love your family member, do not let them stay here. As soon as you walk into the building the foulest smell of urine and cigarettes hits you in the face. Id see residents in the hallways with soaked pants when id walk to my grandmother's room, the staff neglected her, id visit every day and it was always the same thing she was soaking wet so id have to go and complain but nothing ever got resolved because it would just happen again. At one point I even paid a staff member who more than gladly took my money, to changer her diaper in hopes shed get better care for the rest of the day and 5 hours later another family member would visit her and say shed not been checked on and her sheets needed changed. they kept "losing" her clothes because they were to lazy to seperate everyones laundry and there were days id go to visit and id see a woman wearing my grandmother's clothes! They absolutely refused to give her a shower during her stay, they said we already "washed her up" but she had a smell from laying in soaked sheets all day and her hair was oily from not being washed for weeks, I begged them to put her in a shower and they kept saying we will get to it and they never did. I even had a meeting with a woman there who said "we will open up an investigation" but that was a joke. If I could give negative starts I would. I have started the process of filing a formal complaint to the board of health on how disgusting, neglectful and poorly managed this facility is. I hope one day all the woman on staff there that neglected my gramdmother gets the exact same treatment when they are her age and find themselves in a facility like theirs, and trust me you all know who you are.