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Melissa Osteen

This place is one I will not be put in, I will die alone at home first. It's funny how when I visit my friend there, the nursing desks, plural, will have 3-7 staff members hanging out, laughing, having a wonderful time, but every single time I call, I get transferred to the nurse's desk, and NO ONE ANSWERS 🤔 I guess staff is too busy enjoying the benefits of collecting a paycheck to simply answer the damn phone. If you're ever a resident, try to have as little as possible. When you have to be taken from the bed you're in to the hospital, they will take everything you have out, put it in the corner of an office, and give your bed to someone else. You MIGHT get all of your things back IF they have a bed for you when you need one again 🥴 The more I experience with this place, the more I understand why they changed their name.

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hilda Pinckney

I was transfered here from HCA North Florida. I read all the reviews before I got here and was disappointed that I was going to be a patient here because of the preconceived notions that I got from the reviews. My first few days were rough. I came late on a Friday night/Saturday morning. I was closed off and negative thoughts ran through my mind all weekend. Bright and early Monday morning I was greeted with a huge smile and a big welcome to Aviata by "Q" we had a huge talk and I addressed my concerns with her. My issue were addressed and resolved before the end of the day. Everyday she made a point of visiting me and making sure I was happy and taken care of. She changed my whole mind set about Aviata. Shawanna, Cedric, Reahys, Immacular, Coco and Donnell, Ashely etc... (these are just the names I could remember) all made my stay wonderful and encouraged me with joy and happiness everyday. I would not hesitate to come back if I ever needed to The nursing staff, CNA's, physical therapy team, PA's and Pain Management were for the most part amazing. I was treated with respect and dignity. I honestly don't think the house keeping crew, activities crew and maintenance crew are not given the respect they are due. They work hard and take pride in their work. A few things could have been better.... The food needs to be upgraded, desperately. The food is not up to par with the facility. It is often cold and not very appetizing. However, the kitchen staff is friendly and respectful. They also need to provide some type of orientation for new residents, so patients are educated and have a full understanding of the services provided at this facility.

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Robert Hawkins

I moved here from another facility, that quite frankly was a night mare, and quickly learned that this place was different. I was met at the door with nice wide, well lighted, andspotless hall ways. A bright young lady named Q was there to welcome me, and get me settled into my room, which has a comfortable bed, a private restroom, and plenty of storage space. The nurses are competent, nice, and know all their clients by name. Food is good, plenty of activities in a room or on the outside patio. Physical Therapy is on top of things, and started first day with me.

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Daniel Lee

This place is the worst. I have an issue with them almost every single week. They have left my mom in her own soiled diaper many times. There have been issues with the food. Just this weekend they forgot dinner for my mom so after many attempts and lots of yelling the director of nursing finally ordered her some McDonald's. They have roaches crawling on the walls. They are lazy and completely disrespectful. I have reported them to the state who has been out to their facility for 3 weeks now dealing with violations. I am trying to get my mom out of this place. Do not put your loved ones here. They will be neglected.

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Tavian Nembhard

This facility is infested with roaches, the nurses and staff do not care about the patients well being. I’m sure with all the roaches there has to be a health hazard, the patients are neglected constantly when needing assistance and are intentionally ignored by staff. There are a few staff members that truly care about the residents but I’m sad to say the majority of the staff at this facility are there for a paycheck and nothing more.