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Alexis Jackson

My experience at magnolia has not always been the best, but i feel the need to come and make sure that they know about one of their staff members that went above and beyond. Bri, I don’t know if i spelled it right, but i hope that she sees this. It was a simple thing of getting a cup of ice water. She didn’t make us feel like we were a bother even though we stopped her from doing whatever she was working on. It meant a lot. I think she is new there but i hope to see her around more!

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Ronnie Lovler

The Team of therapist at magnolia Ridge is top notch. They are kind and helpful and encouraging throughout a process that helps you get back on your feet again and if you’re lucky makes you even better than you were before and I have been lucky. I’m encouraged to do the most that I can in a positive way. I’ve had two knee replacement surgeries and I am doing great. My surgeon was helpful, of course, but the rehab afterwards that makes his work is all due to the health and support of the team at magnolia Ridge. The pictures included were taken just one month after my surgery. That’s the proof of how well I am doing and the thank you that is included.

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chris pinkoson

Save yourself a headache and look elsewhere. It's clear they care more about their reviews than their patients. When you can actually get ahold of someone on the care team, don't expect them to be able to give you an update on your loved one. Apparently, that is not information that a case manager keeps up with or can provide. Additionally, expect to be lied to so they can continue to profit of your loved one. Clay promised financial assistance to keep our loved one there, saying he wanted to see her progress further despite knowing the financial hardship of keeping her there - only to later say he knows nothing about the financial workings of the center. After learning this information, we attempted to have our loved one discharged, but were told there is only one person that could do it and, shockingly, they were on vacation. What a convenient way to make sure they continue to get paid. The building itself is gorgeous, but I highly recommend you explore other options, if you can.

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David Martinez

The reviews I've read seem accurate in terms of overall care. While the rehab services and staff were good, the care as an in-patient left much to be desired. The facility is clearly understaffed and many of the nursing staff are indifferent and appear to do as little as possible during their shift. My mother was routinely left in her wheelchair for hours at a time, there were too many times to count where I had to call the facilities to try to get someone to move my mother from the wheelchair to her bed even though she had attempted repeatedly to get the same results. Her health declined sharply to the point that she could no longer feed herself, yet every time that i visited when the food was served, it was just sitting in front of her untouched, even though the staff was obviously aware of her condition. In her final hours while in hospice care, my mom was in obvious discomfort but the nurse on staff (a Brazilian woman named Maria) acted as if I was an inconvenience when I requested pain medication and never came even after repeated requests. It is heartbreaking to see a loved one treated with such disregard. It's also my belief that my mother may still be with us if she had been treated with genuine care during her stay at Magnolia Ridge. Just a few days before her passing, my mom's AC in her suite was set to HEAT during a time I stopped by her room even though she always likes her room cold - this was not a rare cold October day in Florida. My mother was also supposed to have received dental care, but even after repeated requests (and excuses from staff) she never received dental care to my knowledge or to hers. And if you have concerns, good luck reaching someone or getting a call back. On a positive note, the floors are shiny and the grounds are impeccable. Renee from the management company, don't bother leaving a response that you would like to speak about my experience. Instead, read the reviews and address the issues mentioned.

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Kenny

Magnolia Ridge is a beautiful facility. As you enter you are welcomed to a very inviting experience, and everyone was always welcoming and caring concerning my visits. The reason for being at the facility was for nursing care, and physical therapy for my dad. Jenna in admissions was instrumental in getting us into the facility and set up in our room and was in contact with us throughout our time there. The finance office was very helpful, Ashley especially was there to guide us through the uncertainty about the insurance issues and any questions or concerns we had, while even going above and beyond her duties to assist the family when needed. While there were times, especially in the beginning, that nursing and CNA care had to be addressed, I always felt that the management, in this case Monica the Director of nursing sincerely took my concerns to heart and followed up on them and resolved them in a timely manner. Nurses Ashley, Jennifer, Nadia as well as many other CNAs were so attentive and caring. Nick, Shelby and Kate in Rehab and Therapy were very encouraging and just genuinely caring during our time there. At the end of our stay Hospice was called in to help meet other needs but I was very thankful that the facility continued to be involved and attentive to our needs during this time. Overall, the facility was always clean and well-kept starting with Amos, whose presence there was always encouraging, helping to provide a genuinely friendly environment. As with any review you are going to have the good and bad but as for my experience with Magnolia Ridge facility, the good far outweighed the bad and ultimately, they have the right people in the right places that truly care and are working diligently to continue to make it an even better experience and facility for the future.