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Diana Pierce

Where do I start? This will be a long post so be prepared. When you see the 4 star rating on this place please do not believe it. This place should be rated as a 1. Let me start by saying that if you have a family member with special needs, someone who needs assistance taking care of them selves, or you can not visit your family member daily please do not send them there. My brother in law came in needing special medicine, a soft diet and assistance eating, and his vitals taken often. They failed him on all fronts. There was not enough staff and the nurse that was in charge of him, Felicia, was disgustingly rude. She left my brother in law in a dirty diaper for god knows how long which caused the worst diaper rash I have ever seen. He was huddled in a ball freezing under a thin sheet hallucinating because they allowed his blood sugar to go through the roof because they only gave him half the amount of insulin he is required. As if that wasn’t bad enough, he had old food all down his shirt because no one helped him eat. A family member of the patient next door had to help feed him because the staff didn’t. Our family has been visiting regularly so all of this happened in just one day of no one being there. Upon seeing my brother in law, we tried to talk to Felicia to get his vitals and talk about the condition he was left in. She screamed about her break and was absolutely unprofessional. I had to personally call 911 to get him removed from there. When the paramedics got there they said they often have to pick up patients from this facility and not to ever bring my brother in law back there. Also, before all of this we had a tough time even getting in touch with the staff. They hardly answer the phone or say they’ll call back and don’t most of the time. My brother in law now has a long road ahead of him back at the hospital because of this facility. His blood sugar is all out of wack and he is malnourished because they didn’t help him eat. These are some of the things he was sent to the rehab center to get taken care of. Needless to say they just made it worse. He also needed physical therapy for a broken leg, which they did fine with. The physical therapy department was friendly and did communicate with us. It was just the way this facility handled his personal care was atrocious. If you plan on sending a loved one here good luck!

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Danielle Isaguirre

Visited Haines City Health and Rehab and was very pleased by the care I witnessed from caregivers to the residents. They were very hands-on, compassionate and knowledgeable about their patients and that is what quality caregiving is about. Great care facility!!! 5 stars!!!

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Jessica Clements

This facility needs a BIG cleaning and I'm not just speaking about the walls and floors. But the staff too. Sure they smile to the face of family members to the patients in their care, but I understand that the majority of staff are not very nice to the patients when no one is looking. The patients here are predominantly elderly, either suffering from Alzheimer's or Dementia, or suffering from injuries due to falls and that can lead to complications and difficulties. I'm not saying staff cannot have bad days or cannot be human and have something get under their skin. Staffing at these facilities however need to be held at a higher standard for the care of patients. Empathy needs to be #1. I assisted in the cleaniing and changing of adult diapers and bedding for my family member. The staff member that was handing out medications informed the other worker tasked to do the cleaning and changing, that my family member is difficult and flails around when moving them. As I assisted in the changing of bedding and all, I could see why they "flailed around". It was because as the changing was being done, the staff was going entirely too fast. Pulling and moving them around quickly. My family member was concerned about falling during the process. I'm not a CNA and I have zero knowledge on the ins and outs of the proper ways to change patients bedding, diapers or clothes, but I could see this WAS NOT acceptable. All I had to do was talk gently to them and explain that it was all ok. On a separate visit, my sibling was visiting during another cleaning session. The employee accidentally dropped the cloth they were using to clean our family member, set it on the bed, and continued to do other tasks, before reaching to use this same rag that was on the floor to clean our family member. My sibling noticed and requested to stop and use a new rag. Patients are being left in just diapers and tshirts instead of being fully clothed. We could see that in other rooms as we passed as well as our family member. The physical therapy sessions are not being held in the actual room designed for it, but rather having them perform therapy sessions in their beds. My family member is in their 90s and was able to walk when they arrived at the facility. Instead of actually helping them heal from their fall and getting them back on their feet, they let them rot in their bed and was unable to walk. We pulled my family member after over a year of "care" here. After being in a new facility for a short period of time and proper PT, they are already able to stand freely and move themselves to and from their bed and chair. My family member was prescribed depression medicine while at the Haines City location. It's funny that they do not require those same meds at this new facility! Seems to me like the staff want to dope up their patients to make them easier to deal with! When your family member says something is wrong, believe them! Ask the other patients that share the room with your family member! We only wish we had listened and lived closer to them to see the situation they were in more clearly.

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J A (Neene)

I’m not sure yet as my family members has just arrived here. I will be showing up un- announced to see for my own eye what kind of care she is receiving. What kind of shape this places is in, and how the staff treat their patients. I’m hoping that I will see her well taken care of and in the best shape possible at this time her life. As it should be if you’re working at one of these facilities you should be caring enough about your patients as you would your own family members! See you soon Lynne ❤️

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Chrissy Miley

My father has only been there 2 days and says that nobody has came to see him four hrs and hrs. I tried calling front desk only answer one time and then I called multiple times and desk didn’t answer. I talked to managers twice to get him a comfortable bed one said the had pressure points mattres but my dad never received what they said. I’m a CNA and have work in nursing homes and have seen a lot of neglect I want to take my dad out of there he doesn’t deserves this he’s an Awsome men . This place is desrespectfull