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Akeziel Edwards

DO NOT LEAVE YOUR FAMILY MEMBER HERE. I am 20 years old, and my father was placed at this rehabilitation facility after suffering a stroke. What I witnessed during his stay was deeply upsetting and unacceptable. The level of unprofessionalism among the staff—particularly the nurses in the South Wing—was alarming. There was a consistent lack of accountability, poor communication, and behavior that showed little concern for patients or their families. On multiple occasions, nurses lied about when the doctor had visited or was scheduled to check on my father, seemingly to cover their own negligence rather than ensure proper care. As a family member advocating for a vulnerable patient, this was both frustrating and frightening. It is heartbreaking to see a Medicaid-funded facility so poorly utilized, where patients who rely entirely on staff for care are treated as inconveniences rather than human beings. These facilities exist to support individuals during some of the most critical moments of their lives—yet that responsibility was not taken seriously here. The one exception to this experience was the Head of Social Services, who consistently did her job with professionalism, compassion, and follow-through. She was responsive, knowledgeable, and genuinely advocated for patients and families. Her efforts did not go unnoticed and deserve recognition. Unfortunately, one dedicated staff member cannot compensate for systemic issues and repeated failures in patient care. Because of what my family experienced, I will be contacting the Florida Attorney General’s Office to formally report these concerns. Families trust rehabilitation centers with the lives and dignity of their loved ones. Based on our experience, I strongly urge others to think twice before placing a family member here

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Michael Lipsitt

I realize that nursing homes have gotten a poor rap in the past. I have to tell you, my sister has been in Emerald for the last several months and she's been experiencing nothing but top care from the nursing staff, aids, doctors and administrative support staff that have been unbelievably superior and great. They really try to up their game and provide first quality care and are truly concerned about their patients. They are kind and considerate and respond to the patient's needs once made aware of their requirements.

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Katie Lizana

I see they changed the name from Hillcrest since it was commonly referred to as Killcrest once you’ve had the misfortune of experiencing their level of care (lack of care) the filthy rooms, overburdened staff and sludge they call food. It’s supposed to be rehab so explain why when a patient says I don’t feel like doing my pt exercises today, they say ok and move on. This is not rehab, it’s end of life babysitting but your family doesn’t know that until it’s too late.

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Sandra Bhola

This is the worst place I’ve ever stepped foot in, you have to beg some of the CNAs to do thier job. If you don’t LOVE your family put them in this facility. Our biggest regret to take our mom here for rehab. This place should be shut down. Our mom do not eat beef and pork and her dinner yesterday was beef. When I brought to the nurses attention, her response was “what do you want me to do” mom is bed ridden and can’t speak, walk or feed herself. This place makes me sick, some of the CNAs screams at the patients. What. Horrible place, it stinks. The health department needs to visit more often.

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Frank Abouzeide

My Mom was sent to Emerald Nursing and Rehab. from St E. after a fall in June 2025. She was staying at the Rehab dept wing (400's Blue). This part has been remodeled and cleaned up. Rehab dept. is close by and In my experience, clean and lots of activities. I spoke to the Supervisor, LORI and Physical Therapist almost Daily. Very kind, Helpful and cared about my Moms progress. Unfortunately, My Mom needed to go to Long term care from there. She was admitted, smooth and well processed. SHOUT OUT to: Natasha and Marianela in the admitting office. Always kept me updated Daily and shown concern, kind and cared. Also LEO social worker kind, helpful and stayed in contact. Explained process. And for Meeting and working with them. I am Truly Blessed. I spent 45 days in Hollywood and Visited Emerald daily. ( am and pm 6 hours daily Visiting my parents. In July 2025, I moved my Father who is 94 to Emerald from another Facility. Best move we made. Both Mom and Dad are there. Getting the care they need. I got to know the Nurse, patients, doctors and staff very well. SHOUT Out to: Javier, UM. Freddy Gonzalez DON, Jason Reiz admin, Aylisa Jackson RN, ERIC RN. Emerald was HILCREST about a year ago and needed Help. They are still going through the process of modernizing some of the wings and the change process and branding. I saw for my self how they clean and care for patients. My Parents were always cleaned and fresh clothes daily. Well, Its not Perfect. But nothing ever is. The Health Care system is complicated. They are doing there best they can and I look forward as they continue to grow and remodel. I will be back to visit my parents in Oct. 2025. I will be there am and pm (Cause I Can). Shout out to Receptions, always Helpful. I grew to Love her.... Briana. Invoice office, amazing: TEDRA and Ambri, explained everything where I can understand and worked with me. Very Impressed. Thank You Emerald. I know you will keep Growing and Improving. Everyone needs a Chance to prove them selves. and You will. Care for the patient is #1. ** In my next review in Nov.2025 pics will be added, and update on facility.*** Thank you.